Customer services French

hace 4 semanas


Panama Sitel A tiempo completo

About Us

Primary Job Responsibilities

Job Summary

Principales tâches et responsabilités du poste

• Rechercher de l’information en utilisant les ressources et les outils disponibles pour répondre aux demandes de renseignements et/ou aux demandes des clients.

• Gérer et résoudre les plaintes des clients.

• Fournir aux clients des informations sur les produits et services. Divulgation des conditions d’accord pour les produits ou services.

• Mettre à jour les informations des clients.

• Traiter les commandes et les demandes de renouvellement de service.

• Identifier et escalader les problèmes prioritaires.

• Acheminer les appels vers les ressources appropriées.

• Documenter les informations d’appel conformément aux procédures d’exploitation standard.

Formation et expérience

• Diplôme d’études secondaires ou l’équivalent.

Une certaine expérience dans un centre d’appels est un avantage mais n’est pas rédhibitoire Expérience en informatique

Compétences clés

• Compétences en communication verbale et écrite

• Respect du processus

• Capacité d’écoute

• Orienté vers le service à la clientèle

• Jugement objectif

•Adaptabilité

•Travail d’Équipe

• Tolérance au stress.

•Responsable

• Flexibilité avec les horaires

Skills/Knowledge/Abilities

Education

Experience Target

Specialized Certifications


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