Ict Associate

Background Diversity, Equity and Inclusion are core principles at

UNDP:

we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions.

Taking a 'leave no one behind' approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply.

Learn more about working at UNDP including our values and UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination.

Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.

Duties and Responsibilities Summary of Key Functions Ensure implementation of ICT strategies and introduction/implementation of new technologies. Ensure effective functioning of the CO hardware and software packages. Assist in providing automation and digitalization support for both CO Operations and Programmes.

Ensure efficient network administration. Ensure facilitation of knowledge building and knowledge sharing in the CO. 1.

Ensure implementation of ICT strategies and introduction/implementation of new technologies Ensure compliance with corporate information management and technology standards, guidelines, and procedures for the CO technology environment.

Participate in development and implementation of Standard Operating Procedures in ICT services. Conduct market research and analysis and provide support in introducing new technology for CO system updating and improvement.

Provide advice on and assistance in procurement of new ICT equipment for the CO and projects; and provide technical specifications and information on best options in both local and international markets.

Review quotations and bids.

Participate in development and implementation of ICT annual plan. Maintain the measures in place for business continuity and disaster recovery processes and procedures. Provide support to use of ERP functionality for improved business results and improved client services. Provide ICT support for key events.

• Ensure effective functioning of the CO hardware and software packages Support effective functioning (installation, operation, and maintenance) of all UNDP hardware equipment and acquisition of hardware supplies. Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, and making routine repairs. 3.

Assist in providing automation and digitalization support for both CO Operations and Programmes Install commercial and in-house developed software and related upgrades.

Support development of new automation tools using UNDP corporately developed platforms.

Participate in developing Terms of Reference (TOR) for software products and provide monitoring and evaluation support to Programme teams during the development life cycle.

Support provision of in-house development of tools for programme and operations when needed.

Assist in identifying opportunities and ways of converting business processes into web
- based systems to address the issues of efficiency (., office management system, donor profile software, knowledge management systems). 4. Ensure efficient network administration Monitor the network connection on a daily basis to ensure a stable and responsive network environment. Ensure UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of attacks.

Implement cloud-based backup and restoration procedures for local drives. Install anti-virus programs on a timely basis. Respond to user needs and questions regarding network access. Maintain up-to-date parameters of information for the network clients and electronic mail.

Participate in the organization of training for the CO staff on ICT issues. Synthesize lessons learned and best practices in ICT. Provide sound contributions to knowledge networks and communities of practice.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the OrganizationSupervisory/Managerial Responsibilities:
None Competencies Expected Demonstration of Competencies Core Achieve Results LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements Learn Continuously LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible Act with Determination LEVEL 1: Shows drive an

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