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Post Order and Operations Specialist
hace 3 meses
Misión del Puesto Gestionar las operaciones diarias para LAM eCommerce e2e (SLA) y garantizar que el proceso de pago cumpla con los requisitos legales y fiscales de acuerdo con los estándares de los mercados locales y globales.
Desarrollar relaciones clave e impulsar KPI en el E2E (SLA) en el recorrido del cliente y el tiempo de entrega.
Gestionar los procesos de pagos, reembolsos, flujo de pedidos y cancelaciones de pedidos de la manera óptima del canal de eCommerce.
principales responsabilidad Coordinar, informar, monitorear y comunicar KPI (SLA) para la gestión de pagos y riesgos (tasa de aprobación) y el recorrido del cliente E2E, incluidos, entre otros, (todos los puntos de contacto posteriores al pedido) KPI SLA en una operación comercial regular (gestión del flujo de pedidos).
y cancelaciones de pedidos) Gestionar la recopilación de datos oportuna para actualizar las métricas de operaciones para lograr objetivos de productividad, eliminar errores y brindar un excelente servicio al cliente.Responsable de aprobar y comunicar las actividades de UAT + Go Live en nuevos lanzamientos y lanzamientos bajo operaciones de pagos y post-órdenes, asegurando que los requisitos legales y fiscales se cumplan de acuerdo con las necesidades del negocio.
Gestionar las operaciones diarias de DFA LAM Backend Operations (OMS + 3PL) Identificar, analizar, solucionar problemas, informar y comunicar problemas urgentes.
Garantizar la continuidad del negocio y brindar el seguimiento adecuado hasta que se resuelvan las interrupciones del servicio.
Implementar procesos de aprendizaje y proporcionar documentación y mejoras continuas a largo plazo en el panorama digital de operaciones de pagos y pedidos posteriores.
Impulsar KPIs e impulsar resultados en equipos multifuncionales (Chile, Perú, Colombia, etc.) Impulsar reuniones con Operaciones Locales / SCM & Finanzas o TI para asegurar la continuidad del negocio.
Actuar como SPOC con proveedores externos como PSP y apoyar a los equipos SCM locales con 3PL. Proponer oportunidades de mejora basadas en análisis de datos o tendencias de la industria.La mejora continua de un enfoque de operaciones basado en datos es un objetivo clave para nuestro equipo. Entre otras funciones afines al puesto
