Front Desk Lead Washington Dc, Washington

hace 2 semanas

Panamá, Panamá, Panamá Selina A tiempo completo
Who we areOur Mission is to inspire authentic and meaningful connections.

Selina was born out of a desire to celebrate the nomadic lifestyle:

to experience our planet's most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.

The Selina ecosystem consists of Hospitality, Food & Beverage, Tours, Wellness, Education, Development, Real Estate, Co-Working, Art & Design, Community Impact, Education, Surf, Sales, Marketing, and Technology.

With 100+ Locations opening around the globe, we have multiple job opportunities at any given time.
Responsibilities? Responsible for communicating the different Tours & Travel products and services during the check in process ?


Ensure all guests are aware of the different spaces in Selina (common kitchen, F&B, cinema room, library, café/club, Retail Shop, Tours & Travel desk, Wellness Deck, Surf Ranch - when relevant-) ? Responsible for selling all Tours & Travel products (Retail, Tours and Transportation, Rentals, Wellness, Surf and Education) ? Responsible for recording Tours & travel sales in systems, Rezdy and Winks.

?

Responsible with supporting guests in case of any question/concern needed regarding an T&T product ? Manage receptionists tasks on the night shift ? Process all guest check-ins and early check outs ? Review receptionists' reports ?

Obtain clean and organized reception ? Accounting reports as required ? Ensure to complete the logbook ? Check all the Complete Registration Cards to make sure to have all the Id ́s and personal information of our arrival guests ?

Perform adjustments and corrections and rectify all PMS problems that occur during night shift ? Verify that all registered guests have the payment applied correctly in the PMS ? Prepare of End of day procedure? Make sure that all the arrivals for the following day are already assigned ?

Prepare all the Registration Cards, Selina Bracelets and keys for the arrivals of the next day ? Check all accounts of guests who check out the next day ? Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift ? Ensure standards of customer service ?

Ensure the good conditions of reception equipment ? Must be able to perform the full night audit if needed ? Act as manager on duty for the hostel in the absence of the Management Team dealing with complaints, problem solving, disturbances, special requests and any other issues that may happen ? In case on Events or Parties, is mandatory of coordinate all the security team ?


Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safetyWhat you need for the role 1-2 years of experience in receptionTeam managementBilingual Knowledge of PMS systemTourism /Hotel management backgroundWhat can you expectPet-friendly (as long as your pet is friendly) Multiple online training opportunities Cultural events and wellness activities at Locations.

Volunteering with Selina Gives Back; because sharing is caringSelina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)Have your birthday offReferral program with cash and global holiday packages; we know you hang out with other great peopleExtra country-specific benefits;

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