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Reservation Agent
hace 2 semanas
Reservations Agent
Job title
Reservation Agent. Group Specialist
**Department
**Commercial
Location
HQ Panama
Salary
TBD
General Description + Main GOAL**SELINA NOMADIC ECOSYSTEMS
Our ecosystem consists in Hospitality, Food & Beverage, Tours, Wellness, Education, Construction, Real Estate, Coworking, Art & Design, Community outreach, Education, Surf, Sales, Marketing and Technology.
LOOKING FOR AN AMAZING LIFE EXPERIENCE?
A unique opportunity to work for the fastest growing lifestyle and experience brand in Latin America
You are a result oriented, resourceful, imaginative, curious citizen of the world who enjoys challenges, fast pace, moving around and learning something new every day.
Main Goal is to increase sales and make an opportunity in every contact with the possible customers and guests.
Always have a proactive attitude and answer not just solving an issue or giving an answer but giving the extra mile in order to promote all the products that Selina has besides of accommodation.
Always provided and deliver the best guest experiences using any tool of communication, including your coworkers.+Responsibilities
You are ready to jump in at any time and wear many hats because you value the growth you can have by learning to do it all.
- Your responsibilities are (not limited to):
- To processes group reservations by mail, telephone, chat (web / app) or central reservation systems referrals such as CRM
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all packages plans. Your supervisor will inform you this.
- Communicates reservation information to the front desk if its needed.
- Processes cancellations and modifications and promptly relays this information to the front desk if its needed.
- Understands the hotel's policy on guaranteed reservations and noshows.
- Ask to the Locations Support team or Location staff to processes advance deposits on reservations.
- Tracks future room availabilities on the basis of reservations.
- Monitors advances deposit requirements.
- Makes sure that files you use are kept up to date.
- Getting information about areas of interest in order to target more clients in particular seasons.
- Making arrangements for clients travel programs.
- Tracks future room availability on the basis of reservations.
- To be aware of all front office procedures.
- Handover to locations all the Group Bookings and followup till checkout.
- 2 years of experience in managing roles in customer service, support and sales
- Excellent attention to small details
- Customer Service skills
- Excellent communication skills
- English and Spanish advanced
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