Collections Assistant

**Job Title**: Collections Assistant

**Collections Assistant**

Are you our new Collections Assistant? Who is fluent in English and has excellent communication skills? Then we are looking for you

**Your challenge**

Your challenge will be to answer and manage customer phone calls from our valuable key customers in North America in order to address common questions and inquires or to transfer the calls to the Collections Specialists.

**Your responsibilities**
- Attend daily calls from our North America Market customers and manage credit card processing.
- Identify and transfer calls from customers to other team members within the Collections organization.
- Ensure accurate and reliable templates are sent to the customers.
- Initiate process improvements ideas.

**Your team**

The credit & collections team in Panama are responsible for cash collections in North America, risk management and credit control activities. The credit & collections team is part of the Philips Global Business Services organization.

**Our offer**

We welcome you to a challenging, innovative environment with great opportunities for you to build a rewarding career path within Global Business Services teams.

**We are looking for**
- University Degree is required in business or administration
- Advanced/Fluent in English is required
- Strong communication and negotiation skills
- Experience with Customer Service
- Experience in a multinational environment (desirable)
- Eager to achieve excellent results

LI-PH1