**Location: Panama**:
**Position Overview**:
You will be responsible for overseeing all operations related to vessel port calls and transits through the canal. This role requires exceptional problem-solving skills, effective communication with clients, and the ability to supervise a team to ensure efficient operations. You will play a pivotal role in maintaining client satisfaction, optimizing port calls, and developing business opportunities for a Panama shipping agency.

**Key Responsibilities**:
**Problem Solving**:
- Address and resolve all issues that arise during vessel port calls or transits through the Canal promptly and effectively.-
- Implement strategic solutions to ensure smooth operations and minimize disruptions.**Transit and Port Call Planning**:
- Plan and supervise all aspects of vessel transits and port calls, including scheduling, coordination with port authorities, and resource allocation.-
- Ensure adherence to timelines and regulatory requirements to facilitate efficient operations.**Client Interaction**:
- Address client inquiries, provide updates on vessel movements, and offer assistance as needed to maintain strong client relationships.**Agency Availability**:
- Remain available 24/7 to address agency-related inquiries and emergencies, ensuring prompt response and resolution.**Team Management**:
- Manage & work with the agency team to ensure high performance and adherence to company standards.-
- Delegate tasks effectively and provide guidance and support as needed.**Client Portfolio Development**:
- Develop and maintain the agency's client portfolio by identifying new business opportunities and fostering existing client relationships.-
- Conduct regular meetings and presentations to showcase services and secure new contracts.**Travel**:
- Be available and willing to travel to meet with clients and prospects, both domestically and internationally, to build and maintain relationships and explore business opportunities.**Internal Systems Development**:
- Develop and maintain internal reporting and operating systems necessary for the agency's efficient functioning.-
- Implement process improvements and technology solutions to streamline operations and enhance productivity.**Qualifications and Skills**:
- Bachelor's degree in Business Administration, Maritime, or a related field.-
- Commercial experience in Agency management, preferably with a client portfolio.-
- Strong problem-solving abilities with the capacity to make quick decisions under pressure.-
- Excellent communication and interpersonal skills, with the ability to interact professionally with clients and team members.-
- Demonstrated leadership skills with experience in team management and development.-
- Strategic thinking and business acumen, with a focus on identifying and capitalizing on opportunities for growth.-
- Willingness to work irregular hours and travel as required.-
- Proficiency in relevant software and tools for reporting and operations management.As Agency Manager / Supervisor, you will play a crucial role in ensuring the smooth and efficient operation of vessel transits and port calls while maintaining strong client relationships and driving business growth.