Storefront Supervisor

**Storefront Supervisor - Costa del Este, Panama**

Do your talents lie in leading and developing people to create excellent customer service? Would you like to work for a global company in Money Transfer that believes better things can happen when money moves? Join Western Union as a Storefront Supervisor.

**Western Union powers your pursuit.**

In this role, you will oversee and support the daily operations of several Western Union branches.

**Role Responsibilities**
- Supervision of Western Union's own agencies (20 locations): monitoring of the service provided, maintaining them in good condition, maintaining the limits of the agencies (Money) established on a daily basis, verifying that the collections are complied with and that there are no failed collections, performing monthly audits and reviewing of all agency closing procedures.
- Staff supervision: checking their attendance, conducting monthly meetings with them, planning their vacations, coordinating with HR their reprimands/dismissals/ hiring.
- Follow up of outsourcing personnel (security, cleaning).

**Role Requirements**
- Bachelor’s degree in Business administration, Finance or a related field will be preferred.
- 2-4 years of experience working at a supervisor level in a similar function — an analytic mindset with exceptional interpersonal skills in dealing with employees and customers.
- Proficiency using the Microsoft Office Package tools, such as Excel and PowerPoint.
- This position will require regular travel within provinces, so a valid driver’s license and owning a car are required.
- Basic English level is required
- Good credit report (APC) is a must.
- Availability to work Monday through Friday from 8am to 5pm. I required to have flexibility to attend Saturdays and/or Sundays for emergencies.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

Your Panama specific benefits include:

- Gym discount
- Christmas Bonus
- Medical Insurance
- Life Insurance

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

LI-Hybrid #LI-CL1

Estimated Job Posting End Date:
01-28-2025