![Sonda It](https://media.trabajo.org/img/noimg.jpg)
Agente de Service Desk 1b
hace 4 semanas
**Agente de Service Desk** ****Únete al equipo SONDA** En la Unidad de Workplace Services estamos buscando Agente de Service Desk, que tendrá como principal objetivo: Procesar las ordenes de servicio (OS) por incidentes y requerimientos, generados por clientes internos y externos.
**Los **principales desafíos que tendrás **serán**:
- Brindar soporte a clientes internos y externos, dentro de los tiempos establecidos de SLAs.
- Cumplir con las normas, políticas y procedimientos de atención de clientes de Sonda,S.A.
- Digitación de información y generación de informes.
- Registro creación órdenes de servicios, coordinación de tareas.
- Identificación de problemas SLA y escalamientos
**Requisitos**:
- Técnico en Sistemas, Técnico en Comunicaciones o tres años de estudios universitarios en carreras tecnológicas.
- Conocimiento de herramientas de ofimática.
- Utilización de software y herramientas electrónicas de diagnóstico y acceso remoto.
- Conocimiento de aplicativos Microsoft.
- 1 años experiência en atención al cliente en Call Center.
- Turnos rotativos 24/7
En **SONDA, **el conocimiento y la tecnología transforman el negocio de nuestros clientes.
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