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Multi-property Systems Manager

hace 1 mes

Panama Marriott International, Inc A tiempo completo

**Additional Information** English & Spanish: Professional working proficiency or higher

**Job Number** 23048920

**Job Category** Information Technology

**Location** W Panama, Calle 50 and Aquilino de la Guardia, Panama City,., Panama

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

As a member of a defined cluster organization, the multi-property systems manager contributes advanced knowledge and skill in technology and general hospitality business knowledge to support cluster and technology (IR) objectives. The multi-property systems manager, in conjunction with the area systems manager, is responsible for assisting property management with technology planning, decision-making, implementation, and maintenance. The multi-property systems manager may direct the work of property or area systems technicians and interfaces with vendors, owners, executive committee and property staff.

**CANDIDATE PROFILE**

**Education and Experience**
- BS/BA or equivalent work experience. Additionally, 3-5 years experience in like position.
- Previous experience in IR Global Field Services or Marriott Systems Support desirable.
- System-related professional certifications desired.

**CORE WORK ACTIVITIES**

**Ensuring Client Technology Needs are Met**
- Responsible for managing technology/asset life-cycle. Ensures that necessary equipment (PCs, servers, telecom, etc.) is ordered and available
- Foresees, identifies and resolves system(s)’ performance problems
- Is accountable for disaster recovery and business continuity as it relates to technology.
- Ensures technology assets are secure and well-maintained in accordance with Marriott International policies and standards.
- Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed.
- Performs adds/moves/changes/deletions.
- Ensures that adequate bandwidth exists and that circuits are secured.
- Supports end-use pager cellular phone issues.
- Troubleshoots high-speed Internet access problems
- Escalates problems as appropriate through Area Systems Manager, Global Field Services, IR Shared Services.
- Moves/adds/changes PCs/peripherals; migrating data when necessary.
- Performs routine to complex desktop backup as scheduled or directed.
- Provides end-user support to property staff, business center.
- Resolves issues with setup or reset of security passwords
- Creates and maintains secure server environment. Performs server backups and routine/non-routine preventative maintenance.
- Executes disaster recovery plans.

**Managing Work within Budget Targets**
- Assists/provides input to property management for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
- Reviews operating statements; researches and resolves discrepancies in technology charges
- Advises management on required short-term technology investments for property planning.
- Responsible for property compliance with appropriate Marriott International Policy and Information Security Manual. Determines solutions and implements per cluster SOP.
- Assists in the reviews of vendor proposals to determine appropriate vendor selection for local technologies/hardware.
- Ensures compliance to technology-related vendor contracts.

**Building and Sustaining Relationships with Customers**
- Writes/presents proposals, analyses, project plans, cost models, etc. in a well-written and/or verbally articulate manner
- Provides exceptional customer service.
- Provides timely, accurate, and detailed status reports as requested
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.