Helpdesk Associate

We are currently seeking a Helpdesk Associate to join our team in Panama. NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in Panama. **Location**: Panama. **Requirements**: - Availability to work 45 hours per week - Interest in working on Afternoon/Night shifts - Advanced English - Looking to work in IT Environment - 6...

Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals. - Answers the helpdesk line and responds to users requests regarding computer systems - Acknowledges receipt of all users request within defined service levels. - Initiates service orders (tickets) for all users requests, assisting user as...

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Interest in working on Afternoon/Night shifts - Advanced English - Looking to work in IT Environment - 6 months of experience in Customer Service Activities - General L1 support for hardware and MS Office packages - Answer technical support calls providing and escalating to other support groups - Document troubleshooting steps and detailed description of the...