Frs Administrator

**Vacancy Title**: FRS Administrator**

**Vacancy Location**:Panama**

**Engagement Type**: Full-Time; Permanent (Monday - Saturday)**

**Your Company**

Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.

Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.

That is why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the UK Defence Employer Recognition Scheme

**Your New Role**

As a Service Administrator, your role is pivotal in coordinating and planning the delivery of customer orders for a range of Survitec safety solutions. You'll process orders, plan technician resources effectively, provide timely customer information, and ensure accurate billing. If you're ready to be a part of delivering excellence in safety servicing, this role is for you.

**What You Can Expect from the Role**

**Key Responsibilities and accountabilities**:

- Record, process, and plan the delivery of customer orders, including complex or special orders.
- Engage with customers to build relationships, resolve queries, and address complaints about ongoing work.
- Quote for local business, ensuring standard pricing and terms are consistently applied.
- Issue certificates promptly and update systems to support proactive notifications for future servicing business.
- Respond to and resolve complex issues and escalations promptly, ensuring efficient billing and collection.
- Provide exceptional service to encourage continued use of Survitec products and services.
- Plan and coordinate technician activities according to standard service delivery processes.
- Communicate service delivery plans effectively, seeking opportunities for continuous improvement.
- Coordinate and manage stock levels to support scheduled work and assist in stock take activities.

**The Experience, Qualifications and Skills You Will Have**

**Essential Criteria**:

- A-level or equivalent education.
- 1-3 years of experience in delivering high-quality work unsupervised.
- Strong customer relationship skills and problem-solving abilities.
- Excellent communication skills to convey information to different audiences effectively in English and Spanish
- Capacity to make good and timely decisions to keep the organization moving forward.
- Focus on continuous improvement and resilient in the face of adversity.
- Computer Literate

**Why You Should Work for Us**
- ** **Competitive base salary
- Additional day off to celebrate your birthday
- Management Training & Professional Development Opportunities
- Employee Assistance Programme
- Workplace Reward & Recognition scheme

**How to Apply**

**Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.**

**At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don't hesitate to let us know.