Customer Care Position

hace 5 meses


Panama Support Services Group A tiempo completo

Seeks to delight customers, understand their needs, and demonstrate empathy via phone and in writing. Ability to thrive in an Omni-channel contact center environment. Typing 35-40WPM and advanced computer knowledge with the ability to quickly learn new software. A high degree of accuracy with all work and exceptional attention to detail.

Ability to multi-task and work well under pressure. Positive attitude and open to constructive criticism and continuous improvement in performing job functions. Flexibility to work early mornings or late evenings as required, and/or weekends. Prompt adherence to schedule.

Handling customer inquiries with the highest degree of courtesy and professionalism. Providing fast, and effective communication via web-based program(s). Offering alternative solutions where appropriate. Cross-selling and up-selling.

Working in one or multiple skill sets over various customer contact channels. Any additional duties that are necessary due to the needs of the business.PHYSICAL DEMANDS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary Work Examples: Work performed primarily while sitting at the workstation; frequently operating a computer keyboard and other office equipment.WORKING CONDITIONS: Work in a general office environment. Requires working weekends, evenings, and holidays as required.Salary: Application Questions Have you completed the following level of education: High school or equivalent?

Are you willing to undergo a background check, in accordance with local law/regulations?



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