Lead Integration Service Manager
hace 1 día
This figure will be key to establish the Service Management WoW along with the CI / CD team, NOC, and other operation areas in the organization.Reports To: Direct Line: Head of Integration.Core Responsibilities: Lead Drive enhancement and maturity of the Service Management model for Integration solutions.Design and utilize score-cards, surveys, methods and tools to monitor KPI and SLA compliance. Collaborate with relevant teams to define the service portfolio roadmap, maturity path, customer priorities and drive to continuously improve maturity levels.Accountable, along with the Head of Integration, for the strategic direction and guidance of ITSM processes and functions, as well as their supporting tools. Ensure services and tools are consistently deployed, executed, measured, monitored, and improved for Incident Management, Problem Management, Change Management, Asset Management, Configuration Management (CMDB), Capacity Management, Service Catalog, ServiceNow ITSM Platform, etc.Develop business cases to propose and implement additional ITSM processes and functions to further improve service - Knowledge Management, Release Management, Event Management, Request Management (with self-service capabilities)Ensure service levels are defined and met around Availability, Performance and Resiliency.Own and Orchestrate a formal Root Cause Analysis (RCA) methodology to drive long term resolution of Sev 1 (Critical severity incidents), recurring incidents, recurring problems, or major events.Identify and define opportunities for process improvement and adhere to the principals of Continual Service Improvement utilizing metrics to ensure processes provide the anticipated value to stakeholders and users.Continually analyze and refine service portfolio metrics to help shape the future ITSM Strategy. Service reporting and reviews (SLI/SLOs) with key stakeholders.Author, contribute, and maintain our evolving knowledge base including support and operational runbooks, platform tenant guides, and onboarding and release documentation with an underlying goal of driving as much best practice and self-service as possible.Enhancement of Ticketing and Workflow processes.
Tigo Panama directly employs more than 2,500 people nationwide and offers internal growth opportunities to its staff. We have a firm purpose that moves us and unites all of us who work in the company: "To build the largest digital network to connect Panamanians by developing the communities we serve and improving their quality of life." Sangre Tigo runs through our veins, we are proud of our company and its history, we are innovative, we are passionate, we live to improve our communities and our clients are at the center of everything we do. We invite you to be part of our Tigo familyMillicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.
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City Lead Community Manager
hace 1 semana
Panama Iwg Plc A tiempo completoWhy join us? - You can lead a revolution. The way in which we think about workspace and how we work is changing. We are helping to transform the working experience for millions of people. This is a revolution and you can help lead it. - Do you have what it takes to succeed? The role of a City Lead Community Manager is varied and challenging. We want you to...
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Integration Service Engineer
hace 2 días
Panama Millicom A tiempo completoSupport knowledge error data base - Support and maintain service portafolio Key Interfaces: - Works with internal peers to ensure alignment on integration project plans and ensure disruption free releases. Works with NOC, and other support areas to cover incidents or other escalations. Works with external suppliers to ensure disruption free releases and...
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Automotive Technical Service Manager
hace 2 semanas
Panama Monro Auto Service And Tire Centers A tiempo completoCompany DescriptionMonro, Inc. is one of the nations largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industryMonro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst...
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City Lead Community Manager
hace 3 días
Panama Iwg Plc A tiempo completoWhy join us?*You can lead a revolution. The way in which we think about workspace and how we work is changing. We are helping to transform the working experience for millions of people. This is a revolution and you can help lead it.*Do you have what it takes to succeed? The role of a City Lead Community Manager is varied and challenging. We want you to...
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Integration Engineer
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Panama Ericsson A tiempo completoAbout this opportunity We are now looking for a Network Engineer that will be responsible for performing design optimization and audit of a network to meet customer requirements. The position is applicable for design & optimization of RAN, BBA, Transmission, Core, OM and Services Networks. Engaged in the whole process from pre-sales of services and networks...
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Has Service Fulfilment Lead
hace 3 semanas
Panama Apm Terminals A tiempo completoHas responsibility for handling daily Customer Service tasks andinteracts with both internal stakeholders as well as ExternalClients/Shippers. May support peers with technical or process relatedchallenges during process execution.Handles Customer service tasks on a daily basis.Responds to all enquiries in a timely and accurate manner.Provides quality service...
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Bar Manager
hace 10 horas
Panama Sofitel Legend Casco Viejo - Panama City (Dec 2022 Opening) A tiempo completoCompany Description Sofitel Legend Casco Viejo Panama is located in the heart of the Historic District of Casco Viejo Panama, a UNESCO protected site and United Nations designated world heritage. The Hotel provides superior Waterfront location, a diverse mix of facilities and outstanding service, attracting leisure and business clientele seeking a luxury...
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General Manager, Project Development
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Panama Wärtsilä A tiempo completoGeneral Manager, Project Development General Manager, Project Development Are you looking for an exciting new opportunity in the energy transition in a Go - Getter company and team? If so, read on! Wärtsilä Energy Business is looking for an experienced General Manager, Project Development to join our Growth and Development team for the Americas Main...
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Dispatch Manager
hace 5 días
Panama INSIGNIA RESOURCES PANAMA S.A. A tiempo completoCompany looking for a Dispatch Manager with strong leading skills. Oversees the capacity planning for all field operations activities, including the building and updating of schedules / calendars for all work order types Develops and executes strategic business plans, operational goals, and Provide overall leadership and management of all aspects of CUPD...
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Senior Service Engineer
hace 10 horas
Panama Abb A tiempo completoIn this role, you will execute medium-to-high-complexity service work - installation, commissioning, maintenance, upgrades and retrofits according to work instructions and in accordance with ABB processes, standards and safety guidelines.Reporting to the Service Manager, you will deliver excellent customer service by meeting customers needs, while...
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Logistics and Customer Service Manager
hace 5 días
Panama Chronos Consulting A tiempo completoChronos Consulting is part of the Coberon Chronos Group, an award-winning global leader in permanent and temporary staffing, RPO, and business process automation solutions for global multinationals. The Group owns and operates +52 offices worldwide. **The Company**: Chronos Consulting’s client is a global beverage industry leader with a recognized...
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Ubuntu Quality Engineering Manager
hace 2 semanas
Panama Canonical - Jobs A tiempo completoWe are looking for an engineering manager for our Ubuntu Quality Engineering team, with a mission to take Linux distro quality to a new level through automation and large-scale data analysis. As the Ubuntu Quality Engineering Manager, you must be passionate about the future of Ubuntu, mindful of the dynamics of the open source ecosystem, and equally aware...
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Project Manager
hace 1 semana
Panama Estée Lauder Companies Gmbh A tiempo completoProject Manager Description Grow your career with The Estée Lauder Companies! The Estée Lauder Companies Inc. is one of the world's leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. As the global leader in prestige beauty, we touch over half a billion consumers a year. Our Company's products are sold in...
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Node Backend Tech Lead
hace 3 semanas
Panama Bairesdev A tiempo completoWho We areBairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional...
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Node Backend Tech Lead
hace 10 horas
Panama Bairesdev A tiempo completoWho We areBairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional...
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Project Manager
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Panama Estée Lauder Companies Gmbh A tiempo completoProject Manager Grow your career with The Estée Lauder Companies! The Estée Lauder Companies Inc. is one of the world's leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. As the global leader in prestige beauty, we touch over half a billion consumers a year. Our Company's products are sold in approximately...
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SAP Functional Manager
hace 4 días
Panama Addmore Group Inc A tiempo completoOur client is looking for an **SAP **Functional Manager** - for a full-time perm position.- Start date: End of March/April. - Schedule: 37,5 hours / week - Benefits: included*** - Work model: Hybrid - 1 or 2 days onsite per week - Location**:Panama or close to this country (Mexico, Equator, Equator, Argentina) - Language: English, Spanish **Job...
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Lead Logistics Cx Agent
hace 2 semanas
Panama Apm Terminals A tiempo completoAs Lead Logistics Customer Experience Agent, you are responsible of a number of assigned Supply Chain (SCM) accounts, taking the responsibility of the efficient shipment coordination as well as the correct execution of the Service Level agreed with clients.Key Responsibilities: Professional and efficient coordination of the assigned SCM account (s).Ensure...
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Remote Edi/api Integration Engineer
hace 2 semanas
Panama Edi Staffing A tiempo completoAbility to analyze basic code in any of the following technologies: Java, XML, SOAP, REST, XSLT, JavaScript, Python Ability to work with Developers on customer mapping. Analytical mind with the ability to interpret technical solutions around Customer Interfaces. Working knowledge of SQL is preferred but not mandatory. Familiarity with software tools like...
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Jefe - Servicio Al Cliente
hace 4 días
Panama Prime Innovation Group A tiempo completoMejorar la experiência de atención al cliente, crear clientes comprometidos y facilitar el crecimiento orgánico. Asumir la responsabilidad de los problemas de los clientes y llevar un seguimiento de esos problemas hasta su resolución.Requerimientos - Educación mínima: Educación Técnico/Profesional3 años de experiênciaEdad: entre 25 y 40...