Cluster Gm

**Who we are**
Our Mission is to inspire authentic and meaningful connections.
Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures.

**What the role is**

The Operation Manager is responsible to check all the operations under their management to offer the best experience and quality for the nomads

**What you will be doing**:
**Housekeeping responsibilities**
- Managing housekeeping team
- Quality control of housekeeping, in particular to ensure rooms meet standards before check-in
- Overseeing housekeeping in common areas
- Training and induction of new housekeeping staff
- Ordering housekeeping supplies
- Managing inventory in housekeeping supply rooms
- Budget management for housekeeping

**Maintenance and facilities responsibilities**
- Managing full time maintenance workers
- Responsible for monitoring ongoing maintenance of rooms and common areas, and ensuring quality of work
- Responsible for receiving reports of maintenance issues from staff, and responsible for prioritizing repairs
- Pre-emptive maintenance around the hostel - spotting issues before they arise and resolving
- Prioritizing day-to-day maintenance alongside large maintenance and improvement projects
- Overseeing renovations of rooms and common areas
- Research and purchasing of maintenance supplies and equipment
- Budget management for maintenance

**Tours & Travel Responsibilities**
- Responsible for ensuring all reception staff is trained on all Tours & Travel products
- Ensure housekeeping is replacing/maintaining all advertisement visible and arranged in all rooms
- Ensure housekeeping maintains all Tours & Travel areas in location (Retail Shop, Wellness Deck, Surf Ranch) are clean and in optimal conditions.
- Responsible for the effective selling of Tours & Travel products on all reception staff during check-in

**Responsible for the property security**
- CCTV are operating and covering the property
- security guards on daily basis
- security for special events

**overseeing the reception and customer service**

**Responsible of the communication between all departments in the hostel**
- Central point of communication between all operational departments in the hostels
- Sourcing, managing, and obtaining contractors such as elevator maintenance, fire systems, air conditioning, etc.
- As a visible manager around the hotel, dealing with guest inquiries, comments, and complaints.

**Responsible of the communication between the commercial area to selina**
- Requests from and to the businesses
- Monitoring their agreement

**Stand in of the location manager in case of absent**
- Standing in for General Manager when absent
- Responsible for day-to-day issues in all departments

**What you need for the role**
- Previous experience with community engagement
- Education lover
- Experience producing or coordinating events
- Excellent communication skills
- Creative
- Cultural sensitivity skills
- English language skills
- Ability to work under pressure