Guest Service Agent

hace 2 semanas

Panama Hilton A tiempo completo

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

**What will I be doing?**

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary

**What are we looking for?**

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Guest Service Agent

    hace 2 semanas

    Panama Hilton A tiempo completo

    Guest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...

  • Guest Service Agent

    hace 6 días

    Panama Hilton A tiempo completo

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Environment Expert

    hace 3 semanas

    Panama Residence Inn A tiempo completo

    Position Type Non-Management Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are...

  • Guest Experience Expert

    hace 7 días

    Panama Residence Inn A tiempo completo

    Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether...

  • Guest Environment Expert

    hace 4 semanas

    Panama Marriott International, Inc A tiempo completo

    **Additional Information** Agente General de Limpieza **Job Number** 22206326 **Job Category** Housekeeping & Laundry **Location** AC Hotel Panama City, Calle Ricardo Arias, Panama City, Panama, Panama **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Experience Expert

    hace 4 semanas

    Panama Marriott International, Inc A tiempo completo

    **Job Number** 23034736 **Job Category** Rooms & Guest Services Operations **Location** Marriott Executive Apartments Panama City Finisterre, Calle Colombia & Calle Republica del Paraguay, Panama City,., Panama **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving...

  • Guest Environment Expert

    hace 2 semanas

    Panama City Marriott International A tiempo completo

    Job Number 24076539Job Category Housekeeping & LaundryLocation Residence Inn Panama City, Calle Ramon H Jurado, Panama City, ., Panama VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience...

  • Guest Service Expert

    hace 6 días

    Panama Marriott International, Inc A tiempo completo

    **Numéro de l'Emploi** 22205004 **Catégorie d'Emploi** Food and Beverage & Culinary **Lieu** JW Marriott Panama, Calle Punta Colon, Punta Pacifica, Panama City, Panama, Panama AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management **Résumé des fonctions** Notre travail ne se limite...

  • Guest Experience Expert

    hace 4 semanas

    Panama Marriott International A tiempo completo

    Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether...

  • Guest Experience Expert

    hace 4 semanas

    Panama Marriott International, Inc A tiempo completo

    **Additional Information** Recepcionista **Job Number** 23143393 **Job Category** Rooms & Guest Services Operations **Location** Marriott Executive Apartments Panama City Finisterre, Calle Colombia & Calle Republica del Paraguay, Panama City,., Panama **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Experience Expert

    hace 4 semanas

    Panama Marriott International, Inc A tiempo completo

    **Job Number** 24013202 **Job Category** Rooms & Guest Services Operations **Location** W Panama, Calle 50 and Aquilino de la Guardia, Panama City,., Panama VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • F&b Service Expert

    hace 4 semanas

    Panama Ac Hotels A tiempo completo

    Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting...

  • F&b Service Expert

    hace 4 semanas

    Panama Marriott International, Inc A tiempo completo

    **Job Number** 23072479 **Job Category** Food and Beverage & Culinary **Location** AC Hotel Panama City, Calle Ricardo Arias 14, Panama City, Panama, Panama **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy until they...

  • F&b Service Expert

    hace 4 semanas

    Panama Marriott International, Inc A tiempo completo

    **Job Number** 23054597 **Job Category** Food and Beverage & Culinary **Location** AC Hotel Panama City, Calle Ricardo Arias 14, Panama City, Panama, Panama **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy until they...

  • F&b Service Expert

    hace 4 semanas

    Panama Marriott International, Inc A tiempo completo

    **Job Number** 22207251 **Job Category** Food and Beverage & Culinary **Location** AC Hotel Panama City, Calle Ricardo Arias, Panama City, Panama, Panama **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask...

  • Guest Environment Expert

    hace 7 días

    Panama Marriott International, Inc A tiempo completo

    **Job Number** 24064575 **Job Category** Housekeeping & Laundry **Location** AC Hotel Panama City, Calle Ricardo Arias 14, Panama City, Panama, Panama VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a clean room and a freshly made bed....

  • Agente de Servicio Al Huesped

    hace 1 semana

    Panama Hotelera Marbella, S.A. A tiempo completo

    Atender las solicitudes y necesidades de huéspedes y clientes internos y externos dando respuesta a sus requerimientos, proporcionar todo tipo de asistencia e información a los clientes del hotel de manera eficiente, promoviendo la fidelización de estos. Mantener la lencería limpia para la operación diaria, lavar, secar y doblar la ropa de las...

  • Reservations Agent

    hace 7 días

    Panama W Hotels A tiempo completo

    Position Type Non-Management Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer...

  • Service Sales Representative Hvac

    hace 2 semanas

    Panama Silent-Aire A tiempo completo

    Job Details Service Sales Representative VM - Representante de Ventas de Servicios Mercados VerticalesObjetivoCentrarse en cuentas de tamaño medio, ofreciendo soluciones técnicamente complejas o amplias para establecer relaciones con los clientes a nível de gerente/director y comprender las necesidades ofreciendo soluciones con cierta capacidad para...

  • Tech Support Agent

    hace 4 semanas

    Panama Foundever A tiempo completo

    Tech Support Agent Req ID#: 382249 Panama, Panama, PA Job Description: Job SummaryJob description: Tech Support Agent Language: Advanced English Requirement: Research information using available resources and tools to respond to customer inquiries and/or requests. Manage and resolve customer complaints. Provide customers with product and service...