Field Service Engineer

Kongsberg Maritime, a subsidiary of KONGSBERG, is a global marine technology company, providing innovative and reliable technology solutions for all marine industry sectors including merchant, offshore, subsea and naval. Headquartered in Kongsberg, Norway, the company has manufacturing, sales and service facilities in 34 countries. Kongsberg Maritime is a market leader in systems for positioning, surveying, navigation and automation. Important markets include countries with significant offshore and shipyard industries. We are determined to provide our customers with innovative and reliable marine electronics that ensure optimal operation at sea.

At KONGSBERG, we believe in tackling challenging problems and delivering extreme performance for extreme conditions. We do that through excellent products and services developed for delivering the greatest benefits to our customers.

WORLD CLASS - through people, technology and dedication

An exciting opportunity has arisen as Field Service Engineer - Cargo.

A Field Service Engineer - Cargo will liaise between main office and customers from South-East Asia, Oceania and other part of the world on all aspects of pre-commissioning/commissioning, maintenance and operation of Kongsberg’s Sensing Solution product range, in particular.

Accountabilities
- Focus on customer support, commissioning, and service on assigned Kongsberg Maritime Sensing Solution product range. Proper preparation of work and execution of work ensuring adherence to timelines, budget, and quality standards. Liaison between customers and main office on all aspects of pre-commissioning/ commissioning, maintenance, and operation of the systems.
- Technical manning on desk / mobile device for remote support as require by KM Global Customer Support world-wide framework.
- Maintain good relationship with existing clients.
- Responsible for generation of service reports, update drawings, cable information database, other requirements and client needs.
- Workshop test and technical preparation to mitigate potential problems if any.
- Liaison between customers and main office on all aspects of pre-commissioning/ commissioning, maintenance, and operation of the systems.
- Technical manning on desk / mobile device for remote support as require by KM Global Customer Support world-wide framework.
- Maintain good relationship with existing clients.
- Perform any ad hoc tasks or assignments as assigned by supervisors or team leads to support project goals and team objectives.
- Proactively seek opportunities for process improvement and innovation within the engineering domain to enhance efficiency and effectiveness.

You are able to
- Prioritize and complete work tasks for the assigned service trip or project.
- Carry out actions to prevent errors within our delivery and after sales deliveries.
- Report all safety/security related incidents offshore.
- Complete and submit timesheets and expenses in a timely fashion.
- Ownership over assigned cases and/or service trips.
- Suggest improvements to our products and report needs to Service Manager or main office.
- Make proactive suggestions to customers on available upgrades and new products while visiting onboard.

Qualifications / Skills
- Diploma Certificate in Electrical / Electronics / Instrumentation / Mechatronics Engineering.
- 1-year relevant experience in customer service (preferred).
- Minimum 3 years of technical hands-on experience in maritime industry with background in automation, navigation, bridge or minimum 1year technical hands-on experience with Tank gauging / cargo monitoring system (preferred).
- Minimum 3 years of technical experience with marine / offshore environmental sensors.
- Experience on Project management and commissioning of new deliveries will be added advantage.
- Proficiency in stress management.
- Strong communication skills, both written and oral, in English.
- Exemplary customer etiquette.
- Familiarity with on-board system processes, with additional experience in tank gauging and cargo monitoring. Strong understanding of computer network systems and topology (an added advantage).
- Meticulous and customer-oriented approach.
- Commitment to ensuring customer satisfaction and service quality.
- A strong team player.

KONGSBERG is an equal opportunity employer. With us, you will be offered a competitive salary and benefit packages with good development opportunities in an international environment. We offer an inspiring and safe work-environment and the possibility to work with sustainable and exciting solutions for the future.

Work Location: Balboa, Panama.

Closing date by February 10th, 2024.