Np Technical Services
hace 3 semanas
**Categoría***:Professional
**AGENTE DE CALL CENTER para Servicio Técnico de Máquinas NESCAFEAGENTE DE CALL CENTER para Servicio Técnico de Máquinas NESCAFE.**
**Un día en la vida de**
- Validar vía Call Center mediante procesos de verificación establecidos por nosotros, que los síntomas y/o daños reportados por el Cliente sean veraces, para entonces emitir una orden de Visita Técnica o resolverlo vía telefónica.
- Generación de Reportes para medir la eficiencia de la Visita Técnica y del Call Center
- Generación de Data para identificar los daños mas comunes, recurrencia de daños, que nos permita encontrar un factor común para generar ahorros y/o mayor eficiencia operativa.
- Validar el alcance de la Visita Técnica para generar los incentivos de los Técnicos.
- Desarrollar manuales de uso de los equipos para clientes, material de capacitación y soporte para nuevos técnicos y personal tercero, así como todo lo relacionado a procedimientos de operación.
**Lo que te hará exitoso**
- Técnico o Ingeniero en Electrónica, carreras afines.
- 2 años de experiência en el área.
- Ingles Avanzado
- Servicio al cliente
- Somos Nestlé, la compañía de alimentos y bebidas líder en el mundo. Más de 308,000 colaboradores comprometidos con nuestra misión: mejorar la calidad de vida y contribuir a un futuro más saludable. Nuestros valores están enraizados en el respeto: respeto hacia nosotros mismos, respeto hacia los otros, respeto a la diversidad y respeto a nuestro futuro.
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hace 3 días
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