Contact Center Planner-1

hace 1 semana

Panama Philips A tiempo completo

**Job Title**: Contact Center Planner-1

**Job title**:
Contact Planner Intern

**Your role**:

- Make long and short-term decisions to deliver service whilst balancing conflicting demands in the area of business obligations and customer demand.
- Create a resourcing plan and service order fulfillment schedule to deliver on commitments and have an optimized resource allocation across service engineers and service parts.
- Receive, monitor, develop and dispatch service orders for service engineers and resources.
- Act as the single person of contact for exception and escalation of service orders for customers, consumers, and service engineers (internal / external) in a professional matter (analysis, registration, communication, and timely escalation)
- Create, communicate, and confirm customer maintenance plan(s) for preventive maintenance aligned with contract and maintenance requirements.
- Forecast, plan, analyze and monitor service execution for workforce utilization and preventive maintenance

**You're the right fit if**:

- Undergraduate student. Administration, Industrial engineers.
- Experience with Microsoft Windows and **Excel**:

- Intermediate English (written and spoken) (preferable)
- Strong communication, problem-solving, and negotiation skills
- Availability for 1 year internship

**Must be currently enrolled at an accredited University and **student must be approved by the college/university to participate in the internship program**:
**About Philips**
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.

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