Junior Operations Manager
hace 6 meses
The Junior Operations Manager perform several functions to keep the unit running effectively and efficiently:
- Responsible for training agents to make sure that service delivery on their part is always up to speed
- Responsible for allocating worktime to agents according to the workload (frequency of calls)
- Oversee the recruitment of required and qualified personnel to fill job openings for agents
- Maintain and enhance operations by supervising system performance, identifying and providing solutions to problems
- Prepare performance reports
- Manage equipment by ensuring repairs and replacements as at when due. Work with IT to ensure new hires have the equipment’s needed and ready
- Determine operational strategies by conducting exercises like performance reviews, capacity planning, and training assessment.
- Communicating with team leads to provide feedback about employee performance and coaching staff as needed
- Providing leadership and management to all staff members in the call center to ensure that goals are met
- Analyzing data to determine which marketing strategies are most effective for increasing sales or customer satisfaction
- Designing and implementing training programs for employees to ensure that they are equipped with the knowledge and skills necessary to perform their jobs effectively
- Managing the flow of calls by overseeing the work of agents to ensure that customers are satisfied with the service they receive
- Creating and maintaining a culture of excellence within the call center that inspires employees to do their best work
- Monitoring agent performance to ensure that they are following procedure correctly and treating customers in a friendly, professional manner
- Evaluating and improving operations by developing new policies and procedures, conducting audits, and making recommendations for change
- Hiring, training, scheduling, and managing a staff of agents who answer incoming calls from customers who have questions about products or services offered by a company
Insignia Resources is looking to hire a highly motivated Intermediate Drafter who is eager to lead the way in architectural production drafting and make a significant impact on remarkable projects. Showcase your expertise in crafting large and intricate Construction Document sets as a pivotal member of our team. Your exceptional eye for detail and efficient production skills will be instrumental in delivering seamless and exceptional designs. If you thrive in a fast-paced environment and have a passion for bespoke, human-centered interiors that are designed to fundamentally and beautifully improve the experience of the people who inhabit them, we invite you to join our visionary team.
**Requisitos**:
**Requirements**:
- Good communication and interpersonal skills
- Ability to work as part of a team
- Good leadership traits
- Excellent organizational and analytical abilities
- Good customer service skills, that is, the individual must be always customer-friendly
- Ability to adjust schedules to meet customer needs and solve their problems effectively
- A degree in any management or social science discipline
- 1-3 years’ experience in a similar leadership role with at least one year of working as a customer agent.
Beneficios
**Benefits**:
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