Credit & Collections Americas Manager (Panama City

hace 2 semanas


Panama Signify A tiempo completo

We’re looking for a **Credit & Collections Manager** to join our **Credit & Collections team** in **Panama**.

Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry.

As the world leader in lighting, we’re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we’re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more

Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.

As a **Credit & Collections Manager** you’ll be responsible for the Accounts Receivable performance in your assigned cluster.

We’re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch

**What you’ll do**:

- Lead and manage a team of collections specialists, fostering a positive, professional, and performance-driven work environment.
- Develop and implement effective strategies to maximize collections and minimize outstanding debt while maintaining customer satisfaction.
- Establish and maintain strong relationships with clients, practicing ethical and professional communication at all times.
- Monitor and report on key performance indicators (KPIs) for the collections function, including collection rates, aging analysis, and write-off percentages.
- Stay up-to-date on industry best practices and relevant legislation regarding collections end-to-end.
- Participate in projects and activities as assigned by the Regional Credit & Collections Manager.
- Identify process improvement and standardization opportunities, and actively support the implementation.
- Maintain a culture of continuous improvement amongst the team members.
- Maintain a self-learning organization with room for the development of people.
- Focus on innovation and automation is key.
- Coach the team in problem-solving, understanding root causes of issues, implementing countermeasures, and embedding the new way of working.
- Realizing annual cost and FTE targets.

**Your qualifications**:

- ** Bachelor's degree completed in Finance, Economy, Business Administration or Accounting.**:

- ** Experience in managing the Invoice to Cash process.**:

- ** Leadership experience; team management and project management.**:

- ** Process insight and redesign expertise.**:

- ** Proven track record in continuous improvement.**:

- ** Focus on customer and service mindset with a commitment to a high level of quality.**:

- ** Strong analytical and coaching skills.**:

- ** Fluency in English is MANDATORY (also Spanish).**:

- _This is an onsite position._
- _This is a management position._

**What you’ll get in return**:
We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.

See #SignifyLife through the eyes of our employees

LI-JC1


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