Ict Associate

**Job Identification**
- 20360

**Locations**
- Panama City, Panama**Posting Date**
- 08/30/2024, 02:50 PM
- 09/20/2024, 10:59 PM

**Job Schedule**
- Full time

**Agency**
- UNDP

**Grade**
- G6

**Vacancy Type**
- Fixed Term

**Practice Area**
- Management

**Bureau**
- Regional Bureau for Latin America and the Caribbean

**Contract Duration**
- 1 Year with Possibility for extension

**Education & Work Experience**
- Bachelor's Degree - 3 year(s) experience OR High School certificate
- 6 year(s) experience

**Required Languages**
- Fluency in English is required. Fluency in Spanish is required.

**Vacancy Timeline**
- 3 Weeks

**Background**

**Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and **inspiring stories.**

**Background and Organizational Context**

Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.

UNDP is the leading United Nations organization fighting to end the injustice of poverty, inequality, and climate change. Working with our broad network of experts and partners in 170 countries, we help nations to build integrated, lasting solutions for people and planet. UNDP has been working in Panama for 50 years and, under the framework of the Sustainable Development Goals (SDGs), is supporting the country in the reduction of inequality and access to opportunities for sustainable development with more equity, balance and environmental sustainability, with greater social, ethnic, cultural and territorial integration and cohesion.

The ICT team plays a crucial role in the Country Office (CO) as reliance on digital technology continues to increase in all office operations, projects, and programme deliveries. The team drives UNDP’s digital transformation efforts in the CO to better enable, leverage and deploy technology solutions that help the CO implement new ways of doing business to work smarter and more efficiently, and ultimately to improve the way it provides value to UNDP partners, stakeholders, and beneficiaries.

**Position Purpose**

Under the guidance and direct supervision of the ICT Specialist - Regional Hub Panama, the ICT Associate provides ICT services, implements ICT management systems and strategies, and provides daily technical support to users of information management tools and technology infrastructure. The ICT Associate promotes a client-oriented approach.

The ICT Associate works in close collaboration with Programme, Operations and projects teams in the CO, UNDP HQ staff, Regional Information Officer (RIO), and the Regional Bureau Information Manager (RBIM) to resolve complex ICT- related issues.

UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.

**Key Duties and Accountabilities**

**1.) Ensure implementation of ICT strategies and introduction/implementation of new technologies.**

**Example of Duties**:

- Ensure compliance with corporate information management and technology standards, guidelines, and procedures for the CO technology environment.
- Participate in development and implementation of Standard Operating Procedures in ICT services.
- Conduct market research and analysis and provide support in introducing new technology for CO system updating and improvement.
- Provide advice on and assistance in procurement of new ICT equipment for the CO and projects; and provide technical specifications and information on best options in both local and international markets. Review quotations and bids.
- Participate in development and implementation of ICT annual plan. Maintain the measures in place for business continuity and disaster recovery processes and procedures.
- Provide support to use of