Outlets Manager

**Company Description**
Sofitel Legend Casco Viejo Panama is located in the heart of the Historic District of Casco Viejo Panama, a UNESCO protected site and United Nations designated world heritage. The Hotel provides superior Waterfront location, a diverse mix of facilities and outstanding service, attracting leisure and business clientele seeking a luxury experience in the context of a historic locale. Sofitel Legend Casco Viejo offers an intimate ambiance, outstanding facilities along with a wide range of bespoke services.

As the Outlets Manager, you will provide a vision and leadership that fosters an engaged team and ensures quality, efficiency and superior service. This position will be responsible for the effective and efficient day to day operation and will play an integral role in the training of employees and leaders. The Outlets Manager is also responsible for making sure the concept is applied and promoted via the operations’ decisions.

**What you will be doing**:

- Responsible for assisting the Director of Food & Beverages to plan, organize and direct all processes of the restaurants and bars to ensure that it provides a quality food and beverage service
- The outlets manager consistent with the SOPs provided, and achieve maximum revenue and earnings in line with budgeted and forecast projections.
- Oversee service training programs and work closely with restaurant and bar teams to ensure ongoing training is happening consistently in all areas

**Qualifications** YOUR EXPERIENCE AND SKILLS INCLUDE**:

- Excellent communication skills, and high standard of grooming and personal presentation,
- Previous leadership experience in hospitality with a focus on guest service and team engagement, including the ability to train others on their "in trend" product knowledge for wine, cocktails, and barista skills,
- A leader genuinely passionate for providing exceptional customer service, motivated to train and develop a team to share this enthusiasm,
- Computer literate with strong administration skills, with experience in ResDiary, Silverware Applications, Open table, Avero and Opera PMS highly regarded,

**Additional Information** Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world; dare to challenge the status quo #BELIMITLESS