End User Support Specialist
hace 2 meses
As an End User Support Specialist, you’ll provide technical support and ensure smooth operation of Microsoft-based systems and software. You’ll assist users across the organization, troubleshoot issues, and maintain systems. This role reports to the Director of Infrastructure.
**Key Responsibilities**:
**Technical Support**:
- Provide first and second-level support for Microsoft systems (Windows, Office 365, Azure) and some Macbook support.
- Troubleshoot hardware/software issues for desktops, laptops, printers, and mobile devices.
- Assist with password resets and access permissions.
**System Administration**:
- Onboard/offboard users and manage accounts in EntraID, Okta, and Office 365.
- Deploy and configure Windows updates and patches.
- Maintain IT asset inventory and ensure compliance with licenses.
- Create documentation and conduct training sessions.
**Incident Management**:
- Log and track issues in JIRA, escalating when necessary.
- Ensure all issues are resolved and documented.
**Proactive Maintenance**:
- Perform regular system checks and enforce IT security policies.
**Qualifications**:
- Computer Science or Technology Major.
- Fluent English is a must (written and verbal).
- 2+ years of experience in an IT support role in a Microsoft-centric environment.
- Proficiency with Windows operating systems, Office 365, Sharepoint and Azure.
- Strong knowledge of managing Office 365, EntraID, and Exchange Online.
- Preferably also Okta and Jira knowledge.
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