Customer Service Representative

hace 4 días


Panama Binance A tiempo completo

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.Support will be in English, applicants need to speak both languages.Responsibilities: Handle inbound calls, live chat and other service methodsProvide accurate, valid and comprehensive informationFollow communication procedures, guidelines, and policiesSupport other business units with customer liaison, accurately documenting customer requestsManage complaints by providing solutions and options within the time limits and following up to ensure resolutionGo the extra mile to engage customersRequirements: College degree or aboveFluent English languageMinimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to applyHigh level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spiritAbility to work under pressure, strong communication skills and exceed beyond expectationPassionate for customer service industry and can accept to work under different work shiftsPositive about the crypto industryWorking at Binance
- Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
- Fast moving, challenging and unique business problems
- International work environment and flat organisation
- Great career development opportunities in a growing company
- Possibility for relocation and international transfers mid-career
- Competitive salary



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