Clienteling Specialist

As the largest jewelry company in the world, we give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.?Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career.

The Clienteling Specialist will be responsible for supporting the development and implementation of all strategic initiatives and tools to enhance Clienteling in all the Brands of the Group. Your Role as a Clienteling Specialist: Support the Clienteling Manager in achieving the CRM / Clienteling goals and strengthen the client-centric culture across the Company. Collaborate with internal partners to build regional strategies for clienteling initiatives. Ensure seamless coordination of actions designed for our clients across the Company.

Work closely with the CRM team to drive strategies and action plans focused on enhancing client retention and acquisition. Leverage your deep understanding of CRM/Clienteling to contribute to the development of effective client-centric strategies. Collect and analyze needs from various regions to share Clienteling best practices. Run reports and conduct in-depth analysis on Clienteling KPIs.

(demographics, customer behavior segmentation, etc) Propose and implement initiatives based on data insights to continuously improve clienteling strategies. Manage and drive clienteling strategy implementation, collaborating with all business touchpoints. Work towards achieving Loyalty objectives and improving customer experience aligning with overall business goals. Contribute to the planning, designing and execution of targeted client journey campaigns to enhance customer engagement and optimize client experience.

Foster a collaborative environment that encourages the sharing of successful clienteling strategies. What is needed to succeed: Bachelor's degree in marketing, administration, business, or related field +3 years' experience and equivalent combination of experience and education accepted. Proeficient in Portuguese (MUST) & Spanish. English is a big plus Proven experience in clienteling, CRM, audience segmentation, and data analysis.

In depth knowledge in CRM and loyalty management within a large omni-channel environment Experience in the Fashion & Luxury industry is a plus. Knowledge of customer acquisition and retention strategies. Social and emotional awareness to tailor interactions for individual customers Confidence and experience in presenting at a senior level with complex information, and gaining approvals is preferable. A deep understanding of, and experience in, database and event or trigger-based marketing is preferable.

Cross-functional collaboration, Strong team player, adaptable and flexible to changes, Proactive, independent, responsible, creative, and self-motivated. Familiarity with the latest trends and technologies in CRM/Clienteling. Did we get your attention? If you see yourself in the position and would like to become a part of Pandora's future, please do not hesitate to apply.

Pandora jewelry is sold in more than countries through 6, points of sale, including more than 2, concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 27, people worldwide and crafts its jewelry at two LEED-certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in.

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people's love. We dedicate ourselves to fostering, cultivating, and preserving a culture of inclusion and diversity where everyone feels respected and valued.