Ict Assistant

Job Description Background Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a 'leave no one behind' approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.

In this context, the UNDP Regional Hub is strengthening its internal capacities through an enhanced recruitment approach and re alignment of its programmatic offer in a bid to respond to the needs and priorities of the region. It is envisaged that this support will provide timely, cost effective, integrated and dynamic solutions for the delivery of much needed services under a rapidly changing context in the country thus ensuring smooth business continuity and sustainable development. The ICT team plays a crucial role in the Regional Hub (RH) as reliance on digital technology continues to increase in all office operations, projects, and programme deliveries. The team drives UNDP's digital transformation efforts in the RH to better enable, leverage and deploy technology solutions that help the RH implement new ways of doing business to work smarter and more efficiently, and ultimately to improve the way it provides value to UNDP partners, stakeholders, and beneficiaries.

Under the guidance and direct supervision of the ICT Specialist, the ICT Assistant provides ICT and administrative supportservices to the ICT unit and provides daily technical support to users of information management tools and technology infrastructure. The ICT Assistant promotes a client-oriented approach. The ICT Assistant works in close collaboration with Programme, Operations and projects teams in the RH and UNDP HQ staff to resolve ICT- related issues. UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals.

Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration. Duties and Responsibilities 1.) Support implementation of ICT management systems and strategies. Ensure compliance with corporate information management and technology standards, guidelines, and procedures for the RH technology environment. Provide inputs to RH administrative business processes mapping and support implementation of internal Standard Operating Procedures (SOPs).

Provide ICT support for key events and provide video/audio conferencing support for hybrid meetings. Provide ICT help desk support to colleagues in other agencies. Provide input to preparation of results-oriented workplans. Support the use of ERP functionality for improved business results and improved client services.

2.) Ensure effective functioning of the RH hardware and software packages. Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and making routine repairs. 3.) Assist in providing automation and digitalization support for both RH Operations and Programmes. Assist in the installation of commercial and in-house developed software and related upgrades.

4.) Support network administration. Monitor file server traffic, usage and performance on a frequent and regular basis. Assist in cloud-based backup and restoration procedures for local drives. Provide support to users in virus detection, removal, and prevention.

Assist in upgrading patch and anti-virus programs on a timely basis. Respond to user needs and questions regarding network access. Assist in trouble-shooting and monitoring of network problems. Maintain an up-to-date inventory of software and hardware and stock of supplies and spare parts in cooperation with the Procurement Unit.

Maintain the filing system ensuring safekeeping of confidential materials. 5.) Ensure facilitation of knowledge building and knowledge sharing in the RH Participate and assist in the organization of training for the RH staff on ICT issues. Provide sound contributions to knowledge networks and communities of practice. The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Regional Hub and the Organization Competencies Core Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements Learn Continuously : LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for