Experience Manager
hace 3 semanas
**Who we are**
Our Mission is to inspire authentic and meaningful connections.
Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.
**What the role is**
The Experience Manager at Selina locations is responsible for ensuring we deliver memorable experiences to our guests that are aligned with our brand and mission.
This person will oversee all the content, programming design and execution at the location, coordinate with appropriate internal and external parties, manage the required staff and work in partnership with the Country Experience Director.
**What you will be doing**
**Programming [50%]**
- Own unit-level diverse programming3 month lead time
- Ensure all Products are well represented
- Owner of Music: playlists, volume, etc
**Culture & Experience [30%]**
- Blueprint activation, initiatives, measurement and action plans
- Own Brand Index at the property level
- Monitor results of VoC Program for location with appropriate action
- Manage local community relations and Selina Gives Back program at the unit level
**Partnerships [20%]**
- Unit-level Content Partnerships to support content and programming
- Based on occupancy, and size/type of property, the XM may be doing Front-of-house shifts as well (e.g.: reception or bartending) and only spend a percentage of their time (e.g.: 60%) in the Experience Manager function.
**What you need for the role**
**Experience**
- Experience in programming and marketing of events
- Experience in event organization
- Experience in team management roles (preferred)
- Experience in managing community relations
**Knowledge**
- Marketing principles
- Event design and coordination
- Fluent in English and local language
- Microsoft Office Proficient
- Brand management
- Time management
**_
Low and High Skill Wellness Delivery_**
- Staff who are wellness-focused and have a passion themselves (or hold a qualification) can deliver a wellness activity in the location for our Luna Loyalty Program. If it's a High skill wellness activity they must provide their qualification (ie Yoga, high-intensity fitness, Performance running/cycling)._
**What can you expect**
- Competitive salary
- Performance bonus
- No dress code
- Pet-friendly (as long as your pet is friendly)
- Multiple online training opportunities
- Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring
- Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)
- Have your birthday off
- Amazing referral program with cash and global holiday packages; we know you hang out with other great people
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