Service Marketing Supervisor
hace 1 mes
1. Develop and execute the service marketing strategy acting as the guardian of the Customer Satisfaction brand identity across all customer service touch points2. Responsible for the full SNPS cycle management and Happy Call survey operation according to LAO guidelines3. Carry out empathy training, mystery shopping, sales support and special regional projectsRole and ResponsibilitiesService MarketingAlways On & PR activities-Develop Service Marketing strategy and schedule the activities-Execute the activities according to the plan -Monitor results and report it on Monthly basisStandard ImageBe guardian of the Customer Service (CS) image to provide a visually consistent brand identity across all customer service touch points -On site verification to Store and service centers -Request change when it is required-Follow up execution in all CS pointsEmpathy Training-Understand and help develop Regional Standard Empathy structure-Must hire a third party vendor and guarantee that he is aligned with LAO Empathy program-Guarantee execution of the program and report it (weekly and monthly)Mystery Shopping-Develop a plan for mystery shopping-Guarantee execution of the program-Report it (weekly and monthly)Sales support-New ideas to differentiate service and campaigns to support sales and enhance our brand value-Emotional Campaigns-Develop the plan according to holidays date.Follow up the execution-Report results on Monthly basisSpecial Regional projects-.
Premium Care/Service Program-. Care+ Program-. Initial installation-. InShop standard operationCustomer Satisfaction MonitoringSNPS-Responsible for the full SNPS cycle management (spec definition, contract, sample size, costs analysis, competitor’s setup, questionnaire review, fieldwork progress and results follow up)-Provide LAO and HQ insights or issues on the process-Deep analysis on results and communication to leadership-Monthly meetings with PICs to discuss about results and action plans to specific touchpoints CMI, DCR, Recovery Operation-Monitor execution according to LAO new guideline-Happy Call operation management along with LAO guidance-Management of Recovery Operation - back office and survey results analysis -Recovery operation management -Define policy and budget approval for 1-year planSkills and Qualifications-Learns to use professional concepts.
Applies company policies and procedures to resolve routine issues-Works on problems of limited scope. Follows standard practices and procedures-Normally receives detailed instructions on all work-3+ years job experience in marketing or advertising-Bachelor’s Degree in applicate field -Intermediate Excel skills-Experience managing budgets-Management experience is a plus
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Service Marketing Supervisor
hace 1 mes
Panama Samsung Electronics A tiempo completoPosition Summary 1. Develop and execute the service marketing strategy acting as the guardian of the Customer Satisfaction brand identity across all customer service touch points 2. Responsible for the full SNPS cycle management and Happy Call survey operation according to LAO guidelines 3. Carry out empathy training, mystery shopping, sales support and...
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Supervisor en Marketing
hace 1 mes
Panama People Working Corp A tiempo completo**Título del Puesto**: Supervisor en Marketing - Panamá y Centroamérica TCL **Ubicación**: Panamá (con responsabilidades en toda la región de Centroamérica) **Responsabilidades Principales**: - **Desarrollo y Ejecución de Estrategias de Marketing**: - Crear y ejecutar planes de marketing integrales para impulsar la notoriedad de la marca TCL en...
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Sr. Parts and Service Marketing Consultant
hace 4 semanas
Panama Caterpillar A tiempo completo**Career Area**:All Job Families**: **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...
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Marketing Assistant
hace 4 horas
Panama Accor A tiempo completoJOB DESCRIPTION Description Job Title MARKETING ASSISTANT What is in it for you: -Learning programs through our Academies and the opportunity to earn qualifications while you work-Employee benefit card offering discounted rates in Accor worldwide-Opportunity to develop your talent and grow within your property and across the world-Ability to make a...
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Marketing Manager
hace 4 días
Panama Moffatt And Nichol A tiempo completoMoffatt & Nichol specializes in large complex waterfront infrastructure projects and is recognized as one of the worldwide leaders in this field. We are actively looking for a Marketing Manager to join our Corporate Marketing team and be based out in our Latin America Region. The Marketing Manager will work with the Director of Marketing to create a...
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Customer Service Supervisor
hace 3 semanas
Panama SIUMA TALENT A tiempo completo**Objetivo**: diseñar, administrar y monitorear las actividades de gestión de Customer Service, involucradas con la gestión operativa del Producto Marítimo, tanto en Importaciones como Exportaciones, al tiempo que desarrolla a su equipo directo para el logro de los objetivos del departamento. Funciones Planificar, administrar y controlar todos los...
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Storage Supervisor
hace 1 mes
Panama Hilton A tiempo completoA Storage Supervisor will oversee general and food and beverage storerooms and receiving areas ensuring that all deliveries are to hotel specifications in accordance with receiving sheets, purchase orders, pricing and weights. **What will I be doing?** As Storage Supervisor, you will oversee general and food and beverage storerooms and receiving areas. You...
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Sales Representative
hace 2 semanas
Panama Gomezlee Marketing A tiempo completoSe necesita personal masculino y femenino para impulsar y promover productos de una marca internacionalmente reconocida. Reportar la información solicitada como precios, acciones de la competencia, productos nuevos, material pop, imagen atracciones, exhibiciones. Velar por la correcta presentación de los productos en la estantería, coordinar para que...
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Trade Marketing Coordinator Panama
hace 1 mes
Panama Essity A tiempo completo**Coordinador Trade marketing Panama**: - Planificar, coordinar y controlar el Customer Marketing Plan y activity plan a nível local, dentro de los lineamientos, metas y objetivos de la empresa, con el fin de alcanzar los objetivos establecidos por país y canal. **Acerca de la posición**: - Coordinar la ejecución del Activity Plan mensualmente en...
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Aftermarket Service Representative- Chile
hace 4 semanas
Panama Caterpillar A tiempo completo**Career Area**: Marketing / Sales / Product Support Job Description: IT IS YOUR TIME! Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more...
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Supervisor-sales
hace 1 mes
Panama Marriott International, Inc A tiempo completo**Número de Empleo** 24066665 **Categoría de Empleo** Sales & Marketing **Ubicación** Renaissance Panama City Hotel, Via Espana & Ricardo Arias Street, Panama, Panama, Panama VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES DESEABLES Educación: Título de estudios...
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Junior Manager, Online Marketing
hace 1 mes
Panama Samsung Electronics A tiempo completoPosition Summary 1. Promote consumer engagement by providing products and service contents optimized for E/M(Electronics and Mobile)-commerce. 2. Optimize marketing campaigns by understanding the digital advertisement and digital media. 3. Devise strategies for increasing sales and plan performance marketing. Role and Responsibilities 1. [Setting...
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Panama Caterpillar A tiempo completo**Career Area**: Product Support **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about...
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Wear & Maintenance Product Marketing Manager
hace 7 días
Panama Caterpillar A tiempo completo**Career Area**:Marketing / Sales / Product Support**: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just...
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Supervisor /stewarding
hace 1 mes
Panama Hilton A tiempo completoA Supervisor Stewarding is responsible for supervising the Stewards to deliver an excellent Guest and Member experience while supporting the overall operations. **What will I be doing?** As a Supervisor Stewarding, you are responsible for supervising the Stewards and supporting the team members to deliver an excellent Guest and Member experience. A...
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Junior Manager, Online Marketing
hace 4 semanas
Panama Samsung A tiempo completo1. Promote consumer engagement by providing products and service contents optimized for E/M(Electronics and Mobile)-commerce. 2. Optimize marketing campaigns by understanding the digital advertisement and digital media. 3. Devise strategies for increasing sales and plan performance marketing.Role and Responsibilities1. [Setting content improvement...
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Supervisor de Planeación
hace 1 mes
Panama Infotree Global Solutions A tiempo completoPrevisin y planificacin de la demanda de productos para todos los mercados y todos los productos de la compaa.Redisear un modelo presupuestario que permita medir el desempeo de los pases, midiendo indicadores de procesos hasta la operacin. Liderar la definicin de los indicadores a ser evaluados.Modelar un sistema tablero de control que permita visualizar el...
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Quotes Supervisor
hace 4 semanas
Panama Grainger Panama Services A tiempo completoProvide leadership and general supervision to NEX employees supporting quoting service activity. The Sourcing Supervisor is responsible to drive first class service that enables revenue, profitability, expense, and operating earnings targets are achieved. Coach Sourcing Specialist to ensure that the correct Suppliers are selected for the quote, and priced...
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Digital Marketing Account Manager
hace 1 mes
Panama Wx Digital Agency A tiempo completoDigital Marketing Account Manager at WX Digital Agency Remote / Marketing / Freelance / Part-time We are growing our team of passionate people on a mission to make an impact and drive growth for our clients. WX Digital Agency provides Website Development, Digital Marketing, and CRO services and partners with clients based in the US and Europe. WX is looking...
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Senior Marketing Manager Caribbean
hace 4 semanas
Panama City Monster Energy A tiempo completoMonster Energy is more than an energy drink, it is a lifestyle! We support the scene, our bands, our athletes, and our fans. We back athletes so they can make careers out of their passions. We strive to create immersive and authentic experiences that inspire. We celebrate with our fans and riders and employees! We are a brand that represents being the...