Guest Relations Manager

hace 4 semanas

Panama Marriott International A tiempo completo

JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE Education and Experience - High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Leading Guest Services Teams - Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. - Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors. - Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Celebrates successes and publicly recognizes the contributions of team members. - Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Maintaining Guest Services and Front Desk Goals - Develops specific goals and plans to prioritize, organize, and accomplish your work. - Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. - Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. - Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. - Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service - Provides services that are above and beyond for customer satisfaction and retention. - Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. - Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. - Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations. - Responds to and handles guest problems and complaints. - Empowers employees to provide excellent customer service. - Observes service behaviors of employees and provides feedback to individuals.
- Strives to improve service performance. - Provides immediate assistance to guests as requested. - Ensures employees understand customer service expectations and parameters. - Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies - Implements the customer recognition/service program, communicating and ensuring the process. - Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. - Manages payroll administration. Conducting Human Resource Activities - Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. - Participates in employee progressive discipline procedures. - Uses all available on the job training tools for employees. - Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. - Maintains high visibility in public areas during peak times. - Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. - Performs Front Desk duties in high demand times.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protect

  • Front Office Manager

    hace 1 mes

    Panama Marriott International, Inc A tiempo completo

    **Job Number** 24066645 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Panama City Hotel, Via Espana & Ricardo Arias Street, Panama, Panama, Panama VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff....

  • Banquet Manager

    hace 1 mes

    Panama Marriott International, Inc A tiempo completo

    **Job Number** 24066681 **Job Category** Food and Beverage & Culinary **Location** Renaissance Panama City Hotel, Via Espana & Ricardo Arias Street, Panama, Panama, Panama VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Areas of responsibility include Restaurants/Bars and Room...

  • Guest Service Agent

    hace 7 días

    Panama Hilton A tiempo completo

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • HR Manager

    hace 1 mes

    Panama ttg Talent Solutions A tiempo completo

    **JOB TITLE: Human Resources Manager** **LOCATION: Panama City, Panama** **TYPE: Full-time SCHEDULE: Monday to Friday, 9:00 a.m. - 5:00 p.m.** **TYPE OF CONTRACT: Permanent** **SALARY + BENEFITS: Competitive salary commensurate with experience, health insurance, retirement benefits, and professional development opportunities.** **DESCRIPTION**: At ttg,...

  • Loss Prevention Manager

    hace 2 semanas

    Panama City Renaissance Hotels A tiempo completo

    JOB SUMMARY Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Oversees maintaining logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses...

  • Front Office Manager

    hace 4 semanas

    Panama AccorHotel A tiempo completo

    **Company Description** Sofitel Legend Casco Viejo Panama is located in the heart of the Historic District of Casco Viejo Panama, a UNESCO protected site and United Nations designated world heritage. The Hotel provides superior Waterfront location, a diverse mix of facilities and outstanding service, attracting leisure and business clientele seeking a luxury...

  • Marketing Manager

    hace 1 mes

    Panama Simera A tiempo completo

    The Marketing Manager will work closely with other members of the marketing team and other departments within the organization to ensure that marketing goals and objectives are met.Key ResponsibilitiesDevelop and implement marketing strategies to promote the organization's products and servicesManage the organization's marketing budget and identify target...

  • Front Office Manager

    hace 4 semanas

    Panama Accorhotel A tiempo completo

    Online Review Management platforms. Previous experience supervising departments such as Concierge, Guest Experience, Butler, Reception and Bellboys. Handling of Quality and Guest Experience audit programs. Complete knowledge of the English language. Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition...

  • Banquet Manager

    hace 1 mes

    Panama AccorHotel A tiempo completo

    **Company Description** Sofitel Legend Casco Viejo Panama is located in the heart of the Historic District of Casco Viejo Panama, a UNESCO protected site and United Nations designated world heritage. The Hotel provides superior Waterfront location, a diverse mix of facilities and outstanding service, attracting leisure and business clientele seeking a luxury...

  • Bar Manager

    hace 1 mes

    Panama Sofitel Legend Casco Viejo - Panama City (Dec 2022 Opening) A tiempo completo

    Company Description Sofitel Legend Casco Viejo Panama is located in the heart of the Historic District of Casco Viejo Panama, a UNESCO protected site and United Nations designated world heritage. The Hotel provides superior Waterfront location, a diverse mix of facilities and outstanding service, attracting leisure and business clientele seeking a luxury...

  • HR Manager

    hace 2 semanas

    Panama Platinum Care Services A tiempo completo

    Strong Inter-personal Skills and great capacity of communication Knowledge in Planning, Organizing, Controlling and Managing all areas in human resources and of the organization Proactive and Team Work oriented The major areas directed are: recruiting and staffing; organizational and space planning; performance management and improvement systems;...

  • Customer Project Manager

    hace 4 semanas

    Panama Philips A tiempo completo

    **Job Title**: Customer Project Manager **Customer Project Manager** Accompany the Business Partner (distributor) project management activities to ensure a successful medical equipment project in terms of costs, quality and time, to pursue best customer experience through operational excellence. **Your role**: - Work with the Business Partner Project...

  • Marketing Manager

    hace 4 semanas

    Panama Samsung A tiempo completo

    1. Maximize sales and profits by setting up and managing marketing strategy best for the relevant market/customer based on the global/regional strategy.2. General responsible for setting up the best localized product strategy, and for the right-time delivery.3. Provide the foundation for continued sales and profit creation by identifying new opportunities...

  • Maintenance Manager Panama

    hace 1 mes

    Panama Air France & KLM A tiempo completo

    **KLM Royal Dutch Airlines** is looking for a **Maintenance Manager Panama (PTY)** - Full time, 40 Hours per week in day, mixed or night shift - Location: Panama City, Panama (PTY) - Department: Engineering and Maintenance, Line Maintenance International - Special Requirements: Ability to obtain legal residency and work permit in Panama **About KLM...

  • Franchise Area Manager

    hace 4 semanas

    Panama Hard Rock A tiempo completo

    Overview This individual is to uphold Brand Operations Standards and provide operational advisory support and operational oversight to franchisees’ Operations Teams. The individual is to ensure Brand Operations Manuals are applied in alignment with local laws and regulations in assigned territories Responsibilities Essential functions Performs BPE twice...

  • Account Sales Manager

    hace 4 semanas

    Panama Marriott International, Inc A tiempo completo

    **Job Number** 24067432 **Job Category** Sales & Marketing **Location** W Panama, Calle 50 and Aquilino de la Guardia, Panama City,., Panama VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for proactively soliciting and managing group/catering-related opportunities....

  • Gucci Store Manager

    hace 4 semanas

    Panama Groupe Kering A tiempo completo

    Summary Role Mission As a Gucci Store Manager, you will lead and support all activities to achieve store business objectives, demonstrating an unsurpassed service culture. You will perform with high integrity in operation, loss prevention compliance, human resources management, as well as in visual merchandising presentation. You will be a dynamic and...

  • Operations Manager Washington Dc, Washington

    hace 4 semanas

    Panama Selina A tiempo completo

    Description ResponsibilitiesThe Operations Manager is responsible for planning and directing operations to improve productivity and efficiency of the location: Assist with managing the Front Office operation, F&B, Housekeeping and EngineeringProvide strong lobby presence to assist front desk agents and guestProvide all aspects of shift coverage in F&B...

  • Sales Manager

    hace 4 semanas

    Panama Selina A tiempo completo

    Description Who we areOur Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures. What the role isSales Manager - account managing and...

  • Medical Manager

    hace 7 días

    Panama Gsk A tiempo completo

    Mar 16 2023To function in each Local Operating Company (LOC) as medical expert and medical contact externally and as strategic business partner for internal stakeholders to achieve short, mid and long term business objectives. To Lead the development and implementation of the Medical Plans (MP) in the designated Therapeutic areas (TA).Your Responsibilities:...