Vip Manager

hace 2 semanas

Panama Brainrocket A tiempo completo

As English VIP Manager who will be responsible for retention of VIP customers and increase of their lifetime value.

**Requirements**:
✔️Fluent English Language is a must;
✔️Multitasking and time-managing;
✔️ Productivity and flexibility;

✔️2+ years’ experience in Gambling business;
✔️1+ experience in portfolio managing;
✔️Comprehension of Casino, Sportsbook and Live Casino products.

**Main responsibilities**:
✔️Being able to search and find for solutions of customers’ issues;
✔️ Be patient & have negotiation skills;
✔️ Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs;
✔️ Comprehension of Casino, Sportsbook and Live Casino products;
✔️ Monitor customers’ performance & behaviour in order to evaluate bonus crediting;
✔️Ensure that products’ compliance is being followed according to relevant regulations;

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