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Panama Software QA Analyst

hace 1 mes


Panama A-LIGN External A tiempo completo

**ABOUT THE ROLE**

**REPORTS TO**: QA Manager

**PAY CLASSIFICATION**: Full-Time, Exempt

**RESPONSIBILITIES**
- Design and build test plans and test cases
- Execute the QA test plan
- Work with the product team on customer escalations and help reproduce issues
- Maintain clear and concise ticket documentation with all required data and fields
- Achieve specified service level objectives (SLOs)
- Exercise independent thought within defined procedures and practices
- Proactively provide input on improving QA and support processes
- Prepare for and support new releases
- Generate Knowledge Base entries

**EDUCATION**
- Bachelor's degree in MIS or related IT field

**EXPERIENCE**

(all are Preferred, not Mandatory)
- Experience writing detailed test cases for functional and non-functional requirements
- Experience working in an agile environment
- Experience with implementing test plans and test cases
- Experience with JIRA
- Experience with interacting directly with customers
- Experience with Zendesk or a similar service management software

**SKILLS**
- Well organized, attention to detail
- Excellent written and verbal communication skills
- Able to explain complex issues
- Strong analytical qualities
- Thrives in a fast-paced environment
- Ability to work individually as well as collaboratively
- Self-starter

**BENEFITS**
- Generous Paid Time Off Plan
- Virtual Employment
- Employer Paid Life Insurance and Disability Insurance
- Paid Office Closure December 24-January 1
- Paid Holidays Schedule
- Certification Reimbursement

**ABOUT A-LIGN**

**COME WORK FOR A-LIGN**

A-LIGN is an Equal Opportunity Employer Minorities, women, disabled, and veterans encouraged to apply

**COME WORK FOR A-LIGN**

A-LIGN is an Equal Opportunity Employer Minorities, women, disabled, and veterans encouraged to apply