Senior Conflict Resolution and Mediation Officer

hace 4 días

Panama Unhcr A tiempo completo

Description Dummy JC. To be used for TA appointments where STD JC is not available. All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

The Senior Conflict Resolution and Mediation Officer will collaborate closely with counterparts in the Psychosocial Wellbeing Section, the Ethics Office, the Inspector General's Office and the Legal Affairs Service, as well as the network of Peer Advisors, the Regional Bureau for the Americas and country operations. Such interactions are conducted in a manner which ensures the maintenance of the Office of the Ombudsman and Mediator's core principles of confidentiality, independence, informality and impartiality.Responsibilities: - Act independently and impartially, and respect confidentiality and informality. - Handle cases of personnel with workplace problems and assist all parties concerned to reach a fair solution through informal fact-finding, discussion, and involvement of all parties. Engage in an appropriate conflict resolution process by providing advice, guidance and conflict management coaching to assist a party in analysing problems, reframing issues, self-reflecting, developing options and evaluating appropriate courses of action. Convey messages between parties to a conflict to achieve a resolution (Shuttle diplomacy). Manage mediation between individuals and/or teams in facilitating dialogues leading to resolution. - Refer to other resources where appropriate, including presenting recommendations for the resolution of the issues to those with authority to implement the required actions. Identify systemic issues and trends and develop options of addressing them.

Provide continuous feedback concerning systemic issues arising from the cases handled, trends observed and lessons learned. Contribute to the outreach efforts of the Office of the Ombudsman and deliver awareness and skill raising presentations related to informal conflict resolution. - Keep abreast of developments in the field of informal conflict resolution and within the organization, including in the field of human resources policies and practices. - Ensure the maintenance of a highly professional and client-oriented ombuds practice within UNHCR. - Coordinate and collaborate internally with relevant stakeholders and in appropriate fora.
- Maintain an active understanding of professional developments in the inter-agency ombuds and mediation sphere through engaging with UNOMS, the networks of ombudsmen and mediators of organizations within the Chief Executives Board (CEB) and the UN and Related International Organizations (UNARIO), and the International Ombudsman Association (IOA). - Perform other related duties as required.Minimum qualifications (Years of Experience / Degree Level): 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree.Required languages (expected Overall ability is at least B2 level): Spanish,English,Desired languages,,Operational contextOccupational Safety and Health Considerations: Nature of Position: Living and Working Conditions: Additional QualificationsCO-Cross-cultural communication, Confidentiality, Conflict Management, Conflict Management Coaching, Conflict Resolutions, Facilitation, Human Resources (HR), MG-Proactive risk mitigation and problem management, SO-Critical Thinking and problem solving, SO-Interpersonal skills, SO-Presentation skills, SO-Situational Judgement, WB - MediationBachelor of Arts (BA): Conflict Resolution, Bachelor of Arts (BA): Human Resources, Bachelor of Arts (BA): Law, Bachelor of Arts (BA): Psychology, Bachelor of Arts (BA): Public Administration, Bachelor of Arts (BA): Social ScienceMediation - OtherOmbudsingCompetenciesAnalytical thinking (Outstanding - 5), Client & results orientation (Outstanding - 5), Communication, Empowering & building trust (Outstanding - 5), Integrity (Outstanding - 5), Judgement & decision making (Outstanding - 5), Negotiation & conflict resolution (Outstanding - 5), Organizational awareness (Outstanding - 5), Professionalism (Outstanding - 5), Respect for diversity (Outstanding - 5), System Thinking (Good - 4), Teamwork & collaboration (Outstanding - 5)UNHCR Salary CalculatorCompendium Additional InformationFunctional clearanceThis position doesn't require a functional clearance

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