Senior Service Director

hace 2 meses

Provincia de Bocas del Toro, Panamá Gas Power Americas A tiempo completo

**Job Description Summary**: Looking to make a global impact and solve problems?

Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future.

As a leader of the team, you will be an active contributor to fulfill customer´s expectation in Central America and the Caribbean.

You will be responsible for all resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Owns/influences budgets and operating plans. The role is guided by operating policy. Works with cross functional teams. The role has autonomy within the operational area or a segment within a larger business unit. The role may have a major impact on a small business unit or Family within a Function or P&L. High levels of evaluative judgment and operational acumen are required to achieve outcomes.

**What you’ll do**
- Portfolio customer relationship ownership, operational excellence ownership, & team leadership for assigned area (Central America and Caribbean)
- Typically a 2nd line manager with senior professional direct reports. Has the ability to attract and retain talent. Often manages medium to large teams.Developing expertise in own function. May include roles that are experts in their discipline, providing professional or thought leadership. Influences policy and ensures delivery within area of responsibility, linking with other parts of the organization.
- Interprets internal and external business challenges and recommends best practices to improve products, processes or services. Utilizes understanding of industry trends to inform decision making process.
- Leads others to find creative solutions within complex manufacturing processes with technical variety and/or interdependent production cycles. Employs sophisticated operational/product management, manufacturing or engineering techniques. Interaction with adjacent functions needed to solve issues. Has the ability to evaluate quality of information received and questions conflicting data for analysis. Uses multiple internal and external resources outside of own function to help arrive at a decision.
- May lead functional teams or projects with moderate resource requirements, risk, and/or complexity. Presents business or technical discipline solutions to leaders. Communicates complex messages and negotiates mainly internally with others to adopt a different point of view. Influences peers to take action and may negotiate with external partners, vendors, or customers.

**What you’ll bring (Basic Qualifications)**
- Master’s degree from an accredited university or college.
- Proven experience as a Service Director.
- Proficiency in Microsoft Office.
- Knowledge of the MYA financial business model.
- Fluent in English and Spanish; Portuguese is a plus.

**What will make you stand out**
- Strong leadership skills for managing cross-functional teams.
- Excellent oral and written communication skills.
- Strong interpersonal skills.
- Proven ability to analyze and resolve problems.
- Demonstrated experience in leading programs and projects.
- Ability to document, plan, market, and execute programs.
- Proven project management experience within the gas turbine service industry.
- Familiarity with customer bases in Central America and the Caribbean

**Benefits Available to You**
- Our **compensation & benefits** are designed to help you manage your personal and family needs, while rewarding high performers. We offer a robust benefits package depending on your employment status and your national requirements.
- A **healthy, balanced lifestyle** can mean different things to different people. We've created programs that support the way you live and work today.
- GE Vernova invests to provide opportunities to **grow your career** by providing a path for continued on-the-job **learning and development**.

**Inclusion & Diversity**

**About GE Gas Power**

GE Gas Power engineers cleaner, more accessible energy that people depend on, powering growth and prosperity for people everywhere. Our leading technologies produce a third of the world’s electricity thanks to our talented people, who make gas work for our customers, stakeholders and the world. Through relentless innovation and continuous partnership with our customers, we are building the energy technologies of the future and providing the cleaner, more efficient power people depend on today.

**Additional Information**:
**Relocation Assistance Provided**:No

LI-Remote - This is a remote position

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