Field Service Representative

hace 1 día


Panama BOEING A tiempo completo

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing is the world's largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. We are a company of bold innovators and dreamers, who continually look for ways to build products and services that are bigger, smarter, faster, stronger and better. Find your future with us.

**Boeing Panama SRL** is currently seeking a **Field Service Representative** to support our airline customers and to be based in **Panama City, Panama** at Tocumen International airport (PTY).

**Position Overview**:

- Provides airline operations support and maintains Boeing presence at customer location
- Monitors fleet status and operational issues. Reviews aircraft and fleet reliability issues and develops solutions. Provides technical and operational guidance to customers
- Represents Boeing and customer on internal/external issues
- Identifies opportunities to leverage Boeing products and services
- Develops action plans, coordinates resources to provide solutions and resolve Aircraft On Ground (AOG) situations
- Validates or reviews effectiveness of company provided solutions, takes corrective action, and develops recommendation for process/product improvements
- Develops and conducts targeted training

**Daily responsibilities will include but are not be limited to**:

- Contributes to the development of strategy and support plans to achieve customers’ operational objectives. Deploys and monitors support plan and takes action to meet performance objectives
- Provides guidance and consultation to customers related to a broad range of technical and operational issues. Conducts on-site in-depth research of Boeing and customer data to resolve a broad range of issues and provide responses Consults with Boeing resources on technical support and status. Assesses response effectiveness
- Conducts root-cause analysis on customer and Boeing fleet operational data to identify/evaluate trends and opportunities to increase dispatch reliability. Reviews customer maintenance operations/ programs and provides recommendations to improve efficiency and increase aircraft availability. Conducts process improvement projects to increase customer self-sufficiency and/or reduce the demand for support
- Provides input to Sales teams to identify opportunities to leverage Boeing products and services to meet customer specific requirements
- Coordinates with many internal Boeing organizations to ensure seamless support is provided to address customer issues, and coordinates meetings between customer and Boeing representatives when necessary
- Provides visibility of significant customer in-service problems and opportunities to Boeing stakeholders. Maintains situational awareness and provides visibility of management level customer concerns
- Coordinates resolution of spare parts delivery and warranty claims processing issues. Provides technical and operational content for spares and warranty issues
- Maintains location-specific data and provides customer reports for Boeing visibility
- Helps implement aircraft entry-into-service plans for new model deliveries
- Provides training and assistance with issues related to the maintenance, operations, troubleshooting, fault rectification, and deferring Minimum Equipment List (MEL) items for aircraft
- Provides hands-off assistance to customer in turn-around and dispatch of aircraft on the flight line

**Basic Qualifications/Requirements**:

- Either a Bachelor’s Degree (or higher) in Engineering or an FAA/EASA/DGCA Avionics/Airframe/Powerplant license (or equivalent)
- Minimum of 10+ years of experience in the aviation industry
- Proficient in the English language (reading, writing, and speaking)
- Must be legally authorized to work in Panama
- Must be able to travel both domestically and internationally

**Preferred Qualifications (Education/Experience)**:

- Experience with 737 aircraft highly desired

**Relocation**:
**Additional Information**:

- Please submit a CV or resume written in English

**Equal Opportunity Employer**:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.



  • Panama Go2 A tiempo completo

    **Title: Customer Service Representative** We are looking for passionate people with strong English speaking and writing skills. In your initial interviews, there will be an emphasis on the Customer Service Representative role. - Will do data entry tasks such as support ticketing and order fulfillment, etc **Requirements/Skills**: - Updated resume with...


  • Panama Family Dollar A tiempo completo

    Tweet Family Dollar CUSTOMER SERVICE REPRESENTATIVE 31870 W M 86 Colon Michigan Job Description Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional...

  • Field Service Engineer

    hace 3 días


    Panama ABB A tiempo completo

    **Field Service Engineer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Panama Tetra Pak A tiempo completo

    **What you will doAs a Customer Service Representative you will**: Monitor order fulfillment of packaging material and additional material. Manage all steps of Order Fulfillment Packaging Material operations: management, design, administration, invoicing, claim administration, logistics. Create synergy with internal functions like planning, logistics,...

  • Customer Service

    hace 2 semanas


    Panama Global Resort Options A tiempo completo

    **Job Title**: Customer Service Representative Working Hours: Monday to Friday9:00 am - 5:00 pmJob Requirements: -6 months to 1 year of customer service experience-Fluent in both English and Spanish-Proficient in navigating Apple product systems-Ability to build and maintain strong customer relationshipsResponsibilities: As a Customer Service Representative...


  • Panama INSIGNIA RESOURCES PANAMA S.A. A tiempo completo

    We are seeking dedicated and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will play a pivotal role in ensuring our customers have a positive experience and receive exceptional support. If you have excellent communication skills, a passion for helping others, and a strong attention to detail, we’d love...


  • Panama Management Support Group, S.A. A tiempo completo

    We are looking for careerminded individuals, who are eager to start or continue their careers in a professional office environment. This position entails qualifying leads, through brief outbound calls, and sending them to the appropriate next step in the process.Basic tasks Acknowledging customer and making sure you are speaking with the correct person....


  • Panama iQor A tiempo completo

    **Summary**: As a Sales Representative, you will maintain exceptional customer service while providing support for customer’s inquiries about lost or damaged devices, device upgrades and resolve customer issues. You will engage with the customer to understand their technology and sell protection/tech support solutions. **Sales Representative...


  • Panama INSIGNIA RESOURCES PANAMA S.A. A tiempo completo

    We are seeking dedicated and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will play a pivotal role in ensuring our customers have a positive experience and receive exceptional support. If you have excellent communication skills, a passion for helping others, and a strong attention to detail, we’d love...


  • Panama Cummins Inc. A tiempo completo

    **POWER GENERATION FIELD SERVICE TECHNICIAN - LEVEL I** **Description** Completes preventative maintenance and/or basic repair activities on Generator or component at the customer site with mínimal direction. Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs Applies the use of...

  • Customer Sales

    hace 1 día


    Panama Now Digital Talent A tiempo completo

    **Customer Sales & Service Representative** **(Independent Contractor)** - **Rate of Pay: $6.00 + commission**: - **Location**:Remote**: - **Remote**: Both training and the position will be work from home. Company provides equipment and employee supplies hard-wired internet connection, internet speeds of at least 30mbps, and a distraction-free work...


  • Panama Mr. Tire Auto Service Centers A tiempo completo

    Company DescriptionMonro, Inc.Monro, Inc. is one of the nations largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industryMonro Auto Service and Tire Centers, Mr. Tire, Tire...


  • Panama Grainger Panama Services A tiempo completo

    The Field Support Specialists are the primary contact with our Field partners in handling incoming phone calls and Third Party Customer Service forms to ensure timely completion of customer requests. The position is focused on customer service by acting as the liaison between Grainger’s suppliers, field inventory, sales, and branch operations on order...


  • Panama Monro Auto Service And Tire Centers A tiempo completo

    Company DescriptionMonro, Inc. is one of the nations largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industryMonro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst...


  • Panama INSIGNIA RESOURCES PANAMA S.A. A tiempo completo

    **Requisitos**: Excellent English speaking and writing abilities. (Advanced/Fluent) Excellent customer service skills. Maintain regular and reliable attendance. Organized and detail oriented. Action oriented and self-disciplined. Beneficios Paid Health and Life Insurance Perfect Attendance Bonus (Paid Monthly)


  • Panama Center Source A tiempo completo

    **Key Role Responsibilities**: - Provide helpful customer service by identifying customer needs, resolving customer concerns and processing customer transactions efficiently. - Consistently provide accurate, clearly-communicated information in order to achieve First Contact Resolution (FCR). - Offer exceptional and proactive customer service in alignment...

  • Dsr Manager

    hace 7 días


    Panama Medline Panamá A tiempo completo

    StartFragmentJob Description Manage a team responsible for providing dedicated customer service support to both customers and international sales representatives. Provide analysis of business and sales results to support international markets. **Responsibilities**: Review International financials and identify figures which are not expected / aligned with...


  • Panama Grainger Panama Services A tiempo completo

    Responsible for supervising a team of Field Support Specialists who execute day to day purchasing processes and act as the primary contact with our Field partners in handling incoming phone calls and Third Party Customer Service forms to ensure timely completion of customer requests. Examples of expediting types would be call center / field response requests...


  • Panama Binance A tiempo completo

    Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution...

  • Field Scientist, Panama

    hace 2 semanas


    Panama Oxitec A tiempo completo

    About Us We are a team of passionate individuals from 15 countries, developing ground-breaking biological technologies designed to sustainably, and safely, control insects that transmit diseases and destroy crops. We do this work to improve lives and livelihoods around the world in the face of the growing threats that insects pose to human health and the...