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Field Service Representative

hace 1 mes

Panama BOEING A tiempo completo

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing is the world's largest aerospace company and leading manufacturer of commercial jetliners and defense, space and security systems. We are a company of bold innovators and dreamers, who continually look for ways to build products and services that are bigger, smarter, faster, stronger and better. Find your future with us.

**Boeing Panama SRL** is currently seeking a **Field Service Representative** to support our airline customers and to be based in **Panama City, Panama** at Tocumen International airport (PTY).

**Position Overview**:

- Provides airline operations support and maintains Boeing presence at customer location
- Monitors fleet status and operational issues. Reviews aircraft and fleet reliability issues and develops solutions. Provides technical and operational guidance to customers
- Represents Boeing and customer on internal/external issues
- Identifies opportunities to leverage Boeing products and services
- Develops action plans, coordinates resources to provide solutions and resolve Aircraft On Ground (AOG) situations
- Validates or reviews effectiveness of company provided solutions, takes corrective action, and develops recommendation for process/product improvements
- Develops and conducts targeted training

**Daily responsibilities will include but are not be limited to**:

- Contributes to the development of strategy and support plans to achieve customers’ operational objectives. Deploys and monitors support plan and takes action to meet performance objectives
- Provides guidance and consultation to customers related to a broad range of technical and operational issues. Conducts on-site in-depth research of Boeing and customer data to resolve a broad range of issues and provide responses Consults with Boeing resources on technical support and status. Assesses response effectiveness
- Conducts root-cause analysis on customer and Boeing fleet operational data to identify/evaluate trends and opportunities to increase dispatch reliability. Reviews customer maintenance operations/ programs and provides recommendations to improve efficiency and increase aircraft availability. Conducts process improvement projects to increase customer self-sufficiency and/or reduce the demand for support
- Provides input to Sales teams to identify opportunities to leverage Boeing products and services to meet customer specific requirements
- Coordinates with many internal Boeing organizations to ensure seamless support is provided to address customer issues, and coordinates meetings between customer and Boeing representatives when necessary
- Provides visibility of significant customer in-service problems and opportunities to Boeing stakeholders. Maintains situational awareness and provides visibility of management level customer concerns
- Coordinates resolution of spare parts delivery and warranty claims processing issues. Provides technical and operational content for spares and warranty issues
- Maintains location-specific data and provides customer reports for Boeing visibility
- Helps implement aircraft entry-into-service plans for new model deliveries
- Provides training and assistance with issues related to the maintenance, operations, troubleshooting, fault rectification, and deferring Minimum Equipment List (MEL) items for aircraft
- Provides hands-off assistance to customer in turn-around and dispatch of aircraft on the flight line

**Basic Qualifications/Requirements**:

- Either a Bachelor’s Degree (or higher) in Engineering or an FAA/EASA/DGCA Avionics/Airframe/Powerplant license (or equivalent)
- Minimum of 10+ years of experience in the aviation industry
- Proficient in the English language (reading, writing, and speaking)
- Must be legally authorized to work in Panama
- Must be able to travel both domestically and internationally

**Preferred Qualifications (Education/Experience)**:

- Experience with 737 aircraft highly desired

**Relocation**:
**Additional Information**:

- Please submit a CV or resume written in English

**Equal Opportunity Employer**:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.