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Data Analytics
hace 1 mes
Job Summary:
The Data Analytics & Insights Jr Analyst will be responsible for analyzing and delivering customer service audit reports, metrics, and KPIs, as well as ad-hoc reports. This individual will have knowledge of processes within customer service, specifically order management.
Key Responsibilities:
- Collect and analyze data from various sources to identify patterns and insights.
- Assist in the development and implementation of data collection systems and other strategies to optimize efficiency and data quality.
- Prepare and present reports and dashboards to communicate findings and recommendations to stakeholders.
- Collaborate with cross-functional teams to support data-driven decision-making processes.
- Stay updated with industry trends and best practices in analytics.
- Be proactive in identifying potential new analytical projects to extract knowledge from raw data and transform it into meaningful and impactful information.
Continuous Improvement:
- Identify improvements related to performance metrics.
- Acts as a change agent to drive transformation in collaboration with internal organizations.
- Develop and implement quality improvement and process changes to achieve greater efficiencies and workflows between internal business units and GBS organization.
- Benchmark and monitor processes as it pertains to services in-scope.
Requirements:
- Analytical skills with the ability to collect, organize, and analyze data with attention to detail and accuracy.
- Proficiency in data analysis tools and languages such as Excel, preferred Python and SQL.
- Experience with data visualization tools (SAP, Power BI)
- Strong communication and presentation skills.
- Ability to work independently and in a team environment.
- Data and SLA commitment driven.
Competencies:
- Embraces and Initiates Change: Distinguishes what to preserve and what to change. Has the courage to initiate and lead the changes that drive success.
- Builds Collaborative Relationships: Builds relationships based on trust and respect. Promotes the inclusion of diverse knowledge, skills, and experiences to achieve results.
- Demonstrates Learning Agility: Ability to anticipate change, face reality, draw conclusions, and swiftly mobilize to adapt to changing needs and demands.
- Drives Creativity and Innovation: Focuses on areas of highest potential. Creates newness or connects knowledge in new ways to create the unexpected. Ensures that the creativity and innovation pipeline are aligned to achieve strategy and goals.
- Strives for Excellence in Execution: Proactively seeks ways to improve personal and organizational effectiveness to meet current and future business needs. Learns equally from successes and failures.
Additional Details:
- Work shift: Monday to Friday. Business hours
- Contract-type: Full-Time Permanent.
- Location: Costa del Este, Panamá.