Patient Experience Manager
hace 6 días
**About the Role:**
We are seeking a highly organized and customer-focused individual to join our team as a Patient Experience Manager. In this role, you will act as the key connection between patients and medical staff, ensuring a seamless experience throughout their clinical procedures.
The ideal candidate will have excellent communication and interpersonal skills, with the ability to manage multiple tasks and stay organized in a fast-paced environment.
Key Responsibilities:
- Manage and respond to patient inquiries and concerns via phone and email
- Schedule and coordinate appointments and medical procedures
- Maintain accurate and up-to-date records and documentation
- Collaborate with healthcare professionals to ensure effective communication and coordination of care
- Provide exceptional customer service and support to patients and families
**Requirements:**
- Fluent English communication
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficiency in scheduling systems and medical records software
- Attention to detail and strong organizational skills
**Working Conditions:**
This is a full-time position working Monday to Friday in an office environment with regular office hours. You will be supported by a team of professionals and enjoy a range of benefits including access to ongoing training and development opportunities.
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