Infrastructure Support Engineer

Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? **If so, Tigo is for you** We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do. Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas. This is your opportunity, come and be part of Sangre Tigo Infrastructure Support Engineer Experience - Proven leadership in hybrid IT infrastructure environments. - Strong knowledge of ITIL processes (certification required). - Deep expertise in: - Database administration (Oracle 9-19, MySQL/MariaDB, PostgreSQL, MongoDB, AWS RDS). - Backup and recovery tools (RMAN, Datapump, EXP/IMP). - Performance tuning, high availability (Oracle RAC, Data Guard, Clustering). - Database security, auditing, and compliance with SOX requirements. - Scripting (Shell, Python) and automation of operational tasks. - Monitoring tools (Zabbix, Grafana, CloudWatch, Oracle Enterprise Manager). - Familiarity with Unix/Linux and Windows operating systems. - Experience working with vendors and managing support escalation. Core Competencies - Customer-focused mindset with strong accountability and results orientation. - Leadership promoting knowledge sharing, collaboration, and continuous improvement. - Innovation-driven, with ability to identify and implement value-adding solutions. **Qualifications**: - Bachelor’s degree in Computer Science, Information Systems, or related field. - Minimum 5 years of experience in database administration and support in large-scale enterprise environments. - Strong knowledge of ITIL processes (ITIL Foundation certification preferred). Key Responsibilities - Administer, monitor, and maintain corporate databases (Oracle, SQL Server, MySQL/MariaDB, PostgreSQL, MongoDB) across hybrid environments (On[1]Premises & Cloud). - Lead critical incident recovery, coordinating technical teams and vendors for rapid service restoration. - Manage backups, recovery, security patches, and upgrades under ITIL processes. - Perform performance tuning, ensure high availability, and maintain compliance with SOX and IPE controls. - Automate maintenance tasks, monitoring, and reporting using scripting tools. - Execute database migrations, version upgrades, disaster recovery, and business continuity plans. - Provide L2 support for incidents, requests, and changes, ensuring SLA compliance. - Produce dashboards, compliance reports, and operational metrics for database platforms. - Coordinate with infrastructure, development, and security teams to ensure reliability and compliance We are a leading multinational company of mobile services, internet and cable television that is present in Latin America and we are the leading telecommunications company in Panama. In Latin America, Tigo has been recognized for several years in the "Great Place to Work" ranking as an excellent company to work for. Our people are our most precious asset. Tigo Panama directly employs more than 2,500 people nationwide and offers internal growth opportunities to its staff. We have a firm purpose that moves us and unites all of us who work in the company: "To build the largest digital network to connect Panamanians by developing the communities we serve and improving their quality of life." Sangre Tigo runs through our veins, we are proud of our company and its history, we are innovative, we are passionate, we live to improve our communities and our clients are at the center of everything we do. We invite you to be part of our Tigo family - Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations._