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Order Management Specialist

hace 3 semanas

Panama Philips A tiempo completo

**Job Title**: Order Management Specialist

**Job title**:
Quotation Administrator

**Your role**:

- Order integrity and timely communication with internal and external customers to resolve any order date alignment issues. Below are some of the main job functions:

- Ensures that a customer order detail changes, per the Project Manager, are updated timely in our Project management and ERP systems.
- Review factory confirmed delivery dates compared to requested delivery date from the project manager and take proper action to align the dates as closely as possible.
- Tracks order shipments to ensure on time and complete deliveries through the Merge Center and to customer sites using various logístical databases and transportation carrier websites. Expedite delivery where applicable.
- Acts as liaison between all functions for the entire life of the order. From order intake to invoice creation; resolving Sales Order processing issues through material delivery
- Validates and processes Defect on Arrival (DEFOA) and Return Order requests to meet departmental turnaround times.
- Escalates issues appropriately and promptly to ensure optimum customer satisfaction.
- Ensures established processes are followed and adjusted when more efficient ways of working are brought forth. Actively participate in Philips Lean culture to help drive efficiencies.
- Completes all required and/or assigned training courses within established departmental time frames.
- Complies with Quality Standards and Philips’ standards of business conduct.
- Effectively sets priorities in order to meet workload deadlines, commitments and all applicable established departmental goals. Other duties and requirements as required

**You're the right fit if**:

- Bachelor’s degree or equivalent combination of education and relevant business experience preferred.
- 2+ years of Supply Chain related business or administration experience is preferred
- 2+ years of business systems experience (ex: SAP/ ERP systems, MS Office, Siebel) & Quality Management systems (ICS Control, SOX etc.) preferred.
- Possess excellent verbal, written, and the ability to communicate clearly with both internal and external customers
- Ability to think critically, demonstrate “outside the box” thinking, and meet time sensitive deadlines for customers and resolution of escalated issues
- Comfortable working in a fast-paced, deadline driven collaborative team environment.
- Positive, self-starting, flexible and forward-thinking individual with strong organizational skills who can work both independently and in a team environment.
- Complies with Philips’ quality standards, business conduct, and all established processes are followed
- May be required to work overtime, based on business &/or departmental needs.

**About Philips**
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
- #LI-PH1