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Operations Manager

hace 3 semanas

Panamá Provincia de Panamá, Panamá ClickGUARD Inc. A tiempo completo

**About Us**

ClickGUARD is a SaaS startup operating in a domain where ad tech meets cybersecurity (you Should consider subscribing to our YouTube channel to find out more about us).

Our platform helps Google Ads advertisers protect their investment and maximize their ROI by detecting and removing wasteful ad traffic from their advertising campaigns. We’ve built the absolute best solution for a significant problem for PPC advertisers and we need your help taking it to the next level of user experience.

We’ve seen consistent growth over the last few years, and as we look to accelerate that growth by expanding our team, we’re looking for real go-getters who can live by our values and help us bring the best of us to our customers.

We're a fully remote company with a close-knit team that’s figured out how to onboard employees the right way and build an awesome team spirit even when spread out across the globe. So come take a look, and maybe join us.

**How we work**
We focus on talent rather than the location in order to hire the very best person for every role. Open communication is vital, and we use the best tools to collaborate efficiently. ClickGUARD is a remote-first company where everyone has the autonomy to create their best work. We offer carefully considered benefits and hold regular team and company-wide meetings, and once-yearly in-person off-sites, to encourage collaboration and interaction between teams.

**About the Role**
We are seeking a highly motivated hands-on **Operations Manager with extensive Business Intelligence (BI) Analyst experience** to oversee operational efficiency, provide actionable insights, and support strategic decision-making. This hybrid role requires a strong background in business intelligence to streamline processes, enhance operational performance, and drive data-driven improvements.

**Key Responsibilities**:
**Operations Management**
- Oversee daily operational activities to ensure efficiency and effectiveness.
- Develop and implement standard operating procedures (SOPs) to improve productivity.
- Manage resources, budgets, and timelines for ongoing projects.
- Identify and mitigate operational risks while ensuring compliance with regulations.
- Collaborate across departments to optimize workflows and support business goals.

**Business Intelligence Analysis**:

- Collect, analyze, and interpret data to identify trends and opportunities.
- Develop dashboards and reports to provide stakeholders with actionable insights.
- Design and implement data models and KPIs to track operational performance.
- Use BI tools (e.g., Tableau, Power BI, SQL) to support data-driven decision-making.
- Partner with IT and data teams to ensure data accuracy, consistency, and accessibility.

**Strategic Planning and Leadership**:

- Lead cross-functional initiatives to align operational goals with business strategy.
- Monitor industry trends and leverage insights to drive innovation and competitiveness.
- Provide leadership and guidance to teams, fostering a culture of collaboration and continuous improvement.

**Required Skills & Qualifications**

**Technical Skills**:

- Proficiency in business intelligence tools (e.g., Tableau, Power BI, Looker).
- Advanced Excel/Google Sheets skills (pivot tables, macros, data analysis).
- Strong proficiency in Notion with ability to design and manage complex workflows, custom dashboards, templates, and databases.
- Understanding of process optimization frameworks (e.g., Lean, Six Sigma).
- Experience with ERP systems, workflow and AI automation tools.

**Analytical and Problem-Solving Skills**:

- Exceptional ability to analyze complex data sets and translate them into actionable insights.
- Proven track record of identifying inefficiencies and implementing process improvements.
- Strategic thinker with the ability to identify root causes and long-term solutions.
- Experience defining, tracking, managing, and actioning on KPIs and benchmarks

**Communication and Interpersonal Skills**:

- Strong written and verbal communication skills to convey data insights to non-technical audiences.
- Collaborative team player capable of leading cross-functional teams.
- Experience presenting to executives and stakeholders at all levels.

**Qualifications**:

- Bachelor's degree in Business Administration, Operations Management, Data Analytics, or a related field (MBA preferred but not required).
- 5 - 10 years of experience in operations management with business intelligence, or related roles.
- Certifications in BI tools (e.g., Tableau, Power BI) or operational excellence methodologies (e.g., Six Sigma, PMP) are a plus.

**Key Attributes**:

- Detail-oriented with a passion for continuous data-driven improvement.
- Adaptable to dynamic environments with a proactive mindset.
- Results-driven with a strong focus on meeting deadlines and delivering value.

This role is ideal for someone who enjoys blending operational strategy with data-driven insights to d