Enterprise Technical Support Advisor

Overview:
Do **you** **want to work in a fun and supportive environment? Do you want to join a world-class company where you can transform your career?

At One Identity we know that companies with a strong positive culture perform so much better. That is why every day we strive to create a collaborative and inclusive working environment where our people can feel empowered to succeed. At One Identity you may work from home, but you will never feel remote.

One Identity is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are very customer focused and are proud to support the most complex customers with the highest IT demands in the world. It’s exciting, it’s challenging and it’s rewarding while offering career and personal growth. We are currently looking for a **Senior Support Engineer**, to join the **One Identity Manager Team** in **Panama**.

**Responsibilities**:
As a Support Engineer You will be a key member of a virtual product team spanning global regions and time zones. You will work directly with our customers as well as independently to test and debug customer issues in lab environments. You will gain exposure to on-premises, cloud-based and software-as-a-service enterprise environments incorporating a broad range of operating systems, protocols, and architectures. Customer service and teamwork are our core principles and having fun in the process is expected.

**As a Senior One Identity Manager Support Engineer, you will be involved in the following activities, but not limited to**:

- As a professional problem solver, you will take on new issues with enthusiasm and find timely solutions through applied knowledge, research, lab testing and collaboration.
- You will be supported with training and tools to successfully resolve customer issues while working closely with other cross functional teams including the global Support team, Product Development, Cloud Operations, Professional Services, Sales, and Pre-Sales.
- By documenting your solutions, you will help our customers and your colleagues solve issues independently through our Knowledgebase.
- By sharing your knowledge, observations, and findings you will help our engineering teams improve overall product quality, functionality, and reliability.

Qualifications:
**Required technologies**
- You should have 2+ years’ experience managing and troubleshooting Active Directory (User/Group Administration, ADSI Edit, Replication, Permissions, Group Policies, LDAP)
- You should have 2+ years’ experience with enterprise network configuration, DNS and troubleshooting methods.
- You should have prior experience with Microsoft SQL Server
- Knowledge of PowerShell is an asset
- You should be aware of Change Control Process

**Desirable technologies**
- Experience with VB.NET or experience in another object-oriented and event driven programming language and the willingness to learn VB.NET
- Familiarity with debugging tools/techniques (e.g. WebEx/GoToMeeting)
- Knowledge of Transact SQL (T-SQL) or PL/SQL scripting
- Knowledge of database design (entity-relationship model, normalization)
- Working knowledge of LDAP, Understanding of Schema and Kerberos
- Experience with Internet Information Services for Windows
- Prior exposure to Kubernetes

**In addition, you will gain exposure to some or all of the following technologies**
- Operating Systems: Windows Server
- Databases: Microsoft SQL Server
- Target Systems: Active Directory, Exchange, LDAP, SAP, Sharepoint
- Networking: DNS, HTTP, SMTP
- Web: IIS, ASP.NET, Angular
- Virtualization: Azure, Docker,
- Languages: C#.NET, Powershell, VB.NET
- Cloud: Cloud access provisioning, Identity federation, Security Assertion Markup Language (SAML)

**Company Description**

One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers.

When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.

**Why work with us?**
- Life at One Identity means collaborating with dedicated professionals with a passion for technology.
- When we see something that could be improved, we get to work inventing the solution.
- Our people demonstrate our winning culture through positive and meaningful relationships.
- We invest in our people and offer a series of programs that enables them to pursue a career that fulfills