Destination Manager Bad Gastein, Austria

Description Who we areOur Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle: to Destination, our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures. What the role isThe Location Destination Manager/Supervisor will lead the Destination Strategy implementation at the unit level by bringing the location's concept to life, ensuring we deliver memorable experiences to our guests, visitors, and staff aligned with our brand and mission. This role will be successfully executed by managing all the content, programming design and execution at the location working hand in hand with internal and external parties, managing the required support from other departments' staff and in close relation with the Country Destination Director.The Location Destination Manager/Supervisor will perform a variety of tasks from the early stages of property evaluation to managing quality control, stakeholder engagement and constant improvements for concept activation, programming and supporting the success of Selina’s commitment to social responsibility in the company Culture and ESG programmes through impact and culture activations as part of the monthly programming.The key to excelling in this role is to be well-organized, to have great time management skills, strategic creativity and critical observation skills.What you will be doingConcept & Brand activation (40%) Ensure all products are activated through programming with a clear commercial focus Deliver diverse programming that drives both high revenue and high experience into the location with a planning time spamming 3 months in advance Source programming partners working with the Selina Exchange Program and Connectors Own the Concept Book of the location to be constantly updated and shared with other leaders as the basis to build the DestinationOwn unit-level implementation of the music strategy by properly running the official Selina playlist, controlling the right volume and music selected throughout the day. Plan and deliver the Welcome Drink with the support of other managers of the location on a mandatory daily basis.Plan and ensure the free wellness activities for Guests and Connectors are implemented on a mandatory daily basis.Support location management to source and curate unique local experiences and suppliers to enrich the tours and retail offer Ensure and constantly control that all the Destination Non-Negotiables are correctly implementedAssist Destination Director in managing the relationship with unit-level Experience Board at their weekly location visitsBe te point of contact for Country Experience Board when on siteGuest Experience (20%) Perform the Destination Checklist on daily basis Own Destination Index at unit levelTrain and communicate DI results to location leadersAnalyse and monitor DI results of the property on a weekly and monthly basis to understand scores and pain pointsDrive continuous improvement by carefully monitoring, reporting and executing upon results of Voice of Customer analisys Create an action plan to achieve targets of Guests, Visitor and Connector Scores, and coordinate between relevant departments to implement the actions at unit levelRespond to guest & visitor feedback during & post-stay (face to face, reviews and surveys)Report action plans to Global Experience team with Destination Director on the monthly Close the Loop callsPerform constant and frequent room audits of your location ensuring compliance of non negotiables and taking action when necessaryBe present during check-in times to assist front desk staff on promoting programming, making a smooth check in process and excellent first impressionBe present during check-out time to receive feedback from guests and compensate immediately in case of bad experience issues.Communication (20%) Monitor and implement the location communication strategy complianceOwn the physical communication on location (brand & marketing guidelines) in its proper implementation and constant updateDesign and print all on-site marketing materials (programming, T&T, G&G, Retail, F&B)Upload 30 DAY Programming via APP/WEB ensuring compliance of TripleSeat guidelines before the 15th of the monthManage and facilitate communication within location’s and Guest WhatsApp groups according to global guidelinesUpload brand approved images/videos of the location to Selina Asset BankManage relationships and constant communication with unit-level partners, community leaders and organizations to support brand awareness, programming communication and sustainability of close relationships with the local circleManagement (10%) Actively collaborate with General Manager in daily stand up meetings and mentor all locations’ managers on the Destination OKRs Provide team leadership, mentorship and supervision to location-based staff for Destination metrics successLevera