Enterprise Tech Supp Advisor

hace 1 semana

Panama Quest A tiempo completo

Responsibilities As a Quest Platform Management Technical Support Engineer you will gain exposure to some or all of the following technologies: Operating Systems: Windows 8/10, Windows Server 2008, 2012, 2016SharePoint: 2007, 2010, 2013, 2016, O365Databases: MSSQL Server, 2008, 2012, 2014, 2016, 2017Directory Services: Active Directory, Group PolicyNetworking: DNS, TCP, File SharesScripting: PowerShell (PoSH), MSSQLDay to Day DutiesMaintain a personal queue of ongoing customer issues until resolution and customer interface with R&D and other resources to bring escalated issues to resolution.Document all customer case details and interactions in our case management system.Be pro-active in creating & publishing documentation in a customer focused Knowledge Centered Support (KCS) environment.Developing and attending training for self-improvement to assist and share knowledge with other engineers.Troubleshoot customers’ issues by being able to recreate in support lab environments and by diagnosing potentially complex issues, effectively communicate solutions to customers.Initiate, participate or lead, local and global projects.Once familiar with the products, have the capability of providing after-hours support and weekend support, if required. Qualifications For the right individuals with a passion to deliver top quality customer service there are excellent opportunities to progress within Quest Software Support and the broader Quest organization.Role Requirements: Essential Support SkillsExcellent communication skills, both verbal and Technical writing skills. Demonstrable track record of excellence in a customer facing environment Must be independent, self-motivated, a team player and have a people-oriented personalityEffective and efficient problem solving skillsEfficient management of personal work load covering multiple issuesStrong deep dive troubleshooting techniquesEssential Technical SkillsExperience in installing and administering SharePoint 2007/2010/2013/2016 and Office 365Understanding of Load balancing and TCP protocolUnderstanding of IIS and IIS loggingExperience with Active Directory Management (users / groups, schema knowledge, LDAP, Group Policies, ADSIEdit)Experience with creating SQL queries in particular Selects and JoinsAbility to diagnose OS, network and disk I/O related issues.Previous experience creating PowerShell scripts/queriesExperience with cloud technologies, specifically AzureDesirable RequirementsPrevious experience managing or supporting SharePointVMWare / Virtual Server technology experience.Familiarity with debugging tools/techniques (e.g. Fiddler).Company DescriptionAt Quest, we create and manage the software that makes the benefits of new technology real.

Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.We’re not the company that makes big promises. We’re the company that fulfills them.We’re Quest: Where Next Meets Now.

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