Groups & Events Coordinator Lisbon, Portugal
hace 7 días
Description Who we areOur Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures. What the role is The Sales Manager is responsible for ensuring sales promotion, and revenue generation of all products available at the Selina locations in the defined territory. This position reports to the General Manager at location level as well as the Country Commercial Director and will be implementing Global and Country Level Sales strategies and following corporate procedures. The will be developing partnerships and sales branded promotions.
What you will be doingCreate, manage and execute the sales actions plan and forecast.Achieve revenue goals for all products (accommodation, F&B, Explore, Cowork, Wellness).Manage, retain and grow established customers (individual) and groups (group business).Responsible for all sales processes at location level and synergies with other country or global location.Dealing with customer enquiries and aiming to meet their expectations.Oversee the customer experience.Cross-selling of products (i.e. Explore products to other businesses locally)Upselling and cross-selling in location level to optimize revenue per customerOpen new sales channels and manage existing ones.Group sales conversion, turnover and operational support.Create local level packages based on special events and local experiences offered (lead the collaboration with country and global level sales teams).Responsible for ensuring all the location team is appropriately using Rezdy and Winks PMS.Close local level deals for groups and packages (corporate offsites, student groups, etc.) with the help of country and global teams when needed.Sourcing new tour products and destinations to meet consumer demands.Prospect new clients e.g. Tour Operators, Corporate, DMCs, Travel Agencies, M&E Agencies and Creative Marketing Agencies.Ensure all staff are properly trained on Selina products, and how to sell and cross-sell them.Responsible for establishing and monitoring incentive campaigns the front-line team.Provide sales performance reports the country and regional leadership on tracking progress against targets, successes and challenges.Support in the creation of marketing initiatives for all products in the location with the support of the Country Marketing coordinator and external vendors.Analyze data and provide reports with conclusions.Responsible for ensuring Explore promotional sales content is spread adequately around the location areas (Reception, Selina Home, Selina Playground, Selina CoWok property hallways, mood boards, elevators, rooms, partner transportation vehicles, etc.)Conduct Sales Mission and attend trade shows in accordance with the market.Report analysis on Guest Satisfaction Surveys What you need for the roleDegree in Sales, Hospitality or Business AdministrationLocal hospitality Market knowledgeHotel revenue management knowledgeTour OperationsForecasting and budgetingEnglish proficiency and local languageMinimum 1-5 years in sales managementPrevious experience in sales in hospitality is a requirementTime Management, Creativity and Cultural Sensitivity SkillsRevenue and Profit OrientedPrevious experience with community engagementExcellent communication skills, verbal and writtenAble to work independently and creatively to close new sales opportunitiesAble to work and collaborate in a matrix environmentStrong negotiation and relationship management skillsWhat can you expectCompetitive salaryPerformance bonusNo dress codePet-friendly (as long as your pet is friendly)Multiple online training opportunitiesCultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caringHuge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)Have your birthday offAmazing referral program with cash and global holiday packages; we know you hang out with other great peopleExtra country-specific benefits;
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