Senior Linux Support Engineer, Amer
hace 7 días
This role is an opportunity for a hands-on engineer with a passion for Linux to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products.
If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.
**What is a Senior Linux Support Engineer?**
We regularly solve interesting, technical problems. From triaging Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers.
We are rapidly expanding and are looking for talented problem solvers with a passion for working on the next generation of Ubuntu solutions for our customers.
**Benefits**:
- Work from home, no "return to office" - take back those commuting hours and save those vehicle/transit costs
- Daytime working hours - support your work/life balance
- Additional mentoring opportunities with some of the best in Linux, OpenStack, and more
- Time off for conferences, obtaining certifications, conference and tuition costs covered
- Ongoing talent development program
- Initial mentoring program to bring up to speed on needed technologies
**Requirements**:
- Excellent verbal and written communication skills in English.
- Hands-on experience supporting Linux systems including 2 or more of:
- Virtualization - primarily using KVM or OpenStack.
- Containers - especially with Docker, LXD/LXC, or Kubernetes.
- Storage technologies - block, object and network.
- Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
- Linux integration with other environments (authentication/directory services, network file systems, etc.)
- Cloud computing (provisioning, monitoring, orchestration, etc.)
- Troubleshooting experience:
- Basic reading of stack traces to be able to search for duplicates, escalate to the correct team.
- Understand OS and Application level bugs and advise on next steps
- Programming fundamentals in any language.
- Customer support experience:
- Customer needs are top priority
- Communicate clearly and set the right expectations.
- Possibility of international travel, up to 2 weeks a year for annual team meetings
**Activities**
- Investigate issues reported by customers by researching and escalating issues
- Work to resolve complex customer problems related to Canonical's portfolio of products.
- Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
- Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
- Participate in a regular weekend working rotation.
- Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
- Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.
Background check required
**About Canonical**
Canonical is a growing, international software company that works with the open-source community to deliver Ubuntu - the world's #1 cloud operating system. Our mission is to realize the potential of free software in the lives of people and organisations. Our services are helping businesses worldwide to reduce costs, improve efficiency and enhance security with Ubuntu.
We offer:
- 100% Work-from-home
- Learning and Development
- Competitive Salary
- Recognition Rewards
- Annual Leave
- Priority Pass for travel
LI-Remote #LI-ET1 #stack
-
Linux Support Engineer, Amer
hace 1 semana
Panama Canonical - Jobs A tiempo completoThis role is an opportunity for a hands-on engineer with a passion for Linux to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at...
-
Linux Support Engineer, Amer
hace 2 días
Panama Canonical - Jobs A tiempo completoThis role is an opportunity for a hands-on engineer with a passion for Linux to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at...
-
Network Support Engineer
hace 7 días
Panama TopManage A tiempo completo**Día a día del Network Support Engineer**: - Atender incidencias ocasionadas a nível de nuestro Cloud Services y base instalada en OnPremise, dando respuesta inmediata ante cualquier situación que genere perdida del sistema al cliente. Ayudar a identificar la causa raíz del problema entre las distintas capas y buscar maneras de evitar que suceda. -...
-
Senior Real-time Kernel Engineer
hace 7 días
Panama Canonical - Jobs A tiempo completoReal-time Linux is a key requirement for critical infrastructure like 5G towers, robotics and self-driving cars. We are excited to be bringing Ubuntu to the real-time space, and are looking for a specialist, quality-centric senior kernel engineer to lead our real-time kernel effort. This is an exciting opportunity for a senior software engineer passionate...
-
Senior Systems Engineer
hace 1 semana
Panama Hitachi Energy A tiempo completo**General information**: Hitachi energy is seeking an Senior Systems Engineer for its San Jose, CA location. This role is responsible for designing, Implementing, and maintaining the Energy Market Management systems and environments. The System Engineering team leads the provisioning, installation, configuration, maintenance, security and operations of both...
-
Senior Bootloader
hace 2 días
Panama Canonical - Jobs A tiempo completoWe are seeking an experienced software engineer passionate about Linux systems, hardware architectures, Ubuntu, and the open source community, to join the Ubuntu Foundations Engineering team to maintain and enhance Ubuntu bootloader stack to provide fast, reliable and secure Ubuntu systems on all devices and in the cloud. The boot process is one of the most...
-
Linux Technical Account Manager, Amer
hace 1 semana
Panama Canonical - Jobs A tiempo completo**Role Description** Linux Technical Account Managers are key to servicing our enterprise customers and partners, serving as the assigned engineering and technical escalation point, and are typically amongst the most experienced members of our Support Engineering teams. This role is an opportunity for a technologist with a passion for Linux to drive the...
-
Linux Technical Account Manager, Amer
hace 4 días
Panama Canonical - Jobs A tiempo completo**Role Description** Linux Technical Account Managers are key to servicing our enterprise customers and partners, serving as the assigned engineering and technical escalation point, and are typically amongst the most experienced members of our Support and Technical Services teams. This role is an opportunity for a technologist with a passion for Linux to...
-
Senior Support
hace 4 semanas
Panama Canonical - Jobs A tiempo completoThis is an exceptional opportunity for an open source technologist who enjoys solving problems under pressure. The main functions of this position are to: - Be the technical authority and demonstrate your experience with popular open source software such as PostgreSQL, Corosync/Pacemaker, MongoDB, MySQL and Apache. - Provide advice on deployed...
-
Software Engineer
hace 1 semana
Panama Canonical - Jobs A tiempo completoCanonical delivers open source software to millions of Linux, Windows and Mac machines through Ubuntu and the wider Canonical ecosystem. We are expanding our scope, to help developers ship their software efficiently to clouds and IoT devices. This is an opportunity for a talented software engineer with a passion for developer experience and build tooling to...
-
Linux Cryptography and Security Engineer
hace 4 días
Panama Canonical - Jobs A tiempo completoThis is a unique opportunity to use your cryptography and certification skills to enable Ubuntu and its users to operate securely and to remain compliant to FIPS 140 and Common Criteria standards. You will use your applied cryptography, Linux Security, and coding skills to enhance the Ubuntu distribution and work with DISA and CIS to help draft Ubuntu STIGs...
-
Linux Cryptography and Security Engineer
hace 6 días
Panama Canonical - Jobs A tiempo completoThis is a unique opportunity to use your cryptography and certification skills to enable Ubuntu and its users to operate securely and to remain compliant to FIPS 140 and Common Criteria standards. You will use your applied cryptography, Linux Security, and coding skills to enhance the Ubuntu distribution and work with DISA and CIS to help draft Ubuntu STIGs...
-
Linux Cryptography and Security Engineer
hace 3 días
Panama Canonical - Jobs A tiempo completo**What is Canonical?**: Canonical is a growing international software company that works with the open-source community to deliver Ubuntu, "the world's best free software platform". Our mission is to realize the potential of open source software in the lives of individuals and organisations. Our services are helping individuals and businesses worldwide to...
-
Senior Kernel Build Automation Engineer
hace 4 semanas
Panama Canonical - Jobs A tiempo completoUbuntu Linux is one of the most widely used Linux distributions in the world today and one of the top contributing factors to its popularity is its wide availability and ease of installation. Canonical, the publisher of Ubuntu Linux, is seeking a senior software engineer to lead an initiative to take the configuration and build of the Ubuntu Linux kernel to...
-
Senior Software Engineer
hace 4 días
Panama Canonical - Jobs A tiempo completoWork across the full Linux stack from kernel through networking, virtualization and graphics to optimise Ubuntu, the world's most widely used Linux desktop and server, for the latest silicon. **What you'll do**: - Design and implement the best Ubuntu integration for the latest IoT and server-class hardware platforms and software stacks - Work with partners...
-
Kernel Engineer
hace 3 semanas
Panama Canonical - Jobs A tiempo completoThe Canonical Linux Kernel Team is responsible for developing and maintaining all supported Ubuntu Linux kernels, which run on a variety of platforms and architectures from small embedded devices to standard desktop/server systems to large scale cloud environments. The Kernel Team has openings for software engineers in a number of aspects that include but...
-
Kernel Engineer
hace 7 días
Panama Canonical - Jobs A tiempo completoThe Canonical Linux Kernel Team is responsible for developing and maintaining all supported Ubuntu Linux kernels, which run on a variety of platforms and architectures from small embedded devices to standard desktop/server systems to large scale cloud environments. The Kernel Team has openings for software engineers in a number of aspects that include but...
-
Senior IT Systems Engineer
hace 7 días
Panama Insignia Resources Panama S.A. A tiempo completoThe Senior Engineer will be responsible for providing escalated support, proactive system and network maintenance, and project work that includes infrastructure design, cloud architecture and deployment, migrations, and other types of projects. Primary Responsibilities Participate and lead technical projects for customers and internal infrastructure....
-
Jr Support Sales Engineer
hace 3 semanas
Panama Dell Technologies A tiempo completoJr Support Sales EngineerChampioning ground-breaking innovations to customers takes all kinds of expertise. Our sales-makers at Dell Technologies must operate at the leading edge of tech knowledge. Thats why our Sales Engineer Analysts make such a difference. Field Sales and Pre-Sales professionals rely on us for technical and consultative support. And...
-
Senior Service Engineer
hace 3 semanas
Panama Sperton A tiempo completoWe are looking for a **Senior Service Engineer**, E&A to join our exciting and fast-paced Energy Business team in Panama. What will you be doing ? As a Service Engineer, you will perform various Field Service activities such as overhauls and repairs on assemblies on-site and in the workshop. Experience and technical knowledge in the area of operations and...