Regional Chief of Digital Impact

**Job no**: 579725
**Contract type**: Fixed Term Appointment
**Duty Station**: Panama City
**Level**: P-5
**Location**: Panama
**Categories**: Information Communication Technology

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job - it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

**For every child,**_innovation_**

**How can you make a difference**?**

Reporting to the Regional Chief of Operations the Regional Chief of Digital Impact, RCDI, strategically leads the use of digital for programmatic and operational impact, oversees ICT compliance and quality assurance, and co-leads digital initiatives in the regional office and country offices. She or he is a business relationship manager, facilitating governance, demand prioritization, partnerships, and inspiring digital innovation. The RCDI plays a key role in the implementation of the ICT strategy, reinforcement of digital transformation and in boosting ICT business alignment, and regional cohesion.

A matrix reporting line to the Chief Information Officer exists to ensure the RCDI’s performance is appropriately evaluated and that the functional accountabilities defined in the UNICEF accountability framework are upheld.

The position might oversee several positions in the Regional Office both at the international and local level and supervises ICT staff in Country Offices in a matrix management.

**Key functions, accountabilities, and related duties/tasks**

**1. Digital transformation**
- Fosters growth in the use of digital in the region, guiding the organization towards the use of technologies for impact (T4D).
- Coordinates with regional stakeholders and the Digital Impact Division (DID) to develop the regional Digital Transformation (DX) roadmap, identifying and pinpointing areas where digital technologies can be leveraged to improve efficiency, enhance user experience, and drive innovation.
- Oversees regional DX projects and programmes in collaboration with regional stakeholders.

**2. Business relationship and demand management**

As the senior liaison between the Regional Office, Country Offices and HQ Divisions, the Regional Chief of Digital:

- Identifies, manages, facilitates and prioritizes business demands and objectives for optimal impact.
- Leads and guides the design and development of business cases, applicable IT service design, and works towards the realization of value.
- Represents UNICEF ICT in regional UN groups, events or forums, and advises country offices on One UN, Delivering as One, CBO and other similar initiatives related to UN Reform.
- Supports country offices to build and strengthen relationships with counterparts in the ICT and Digital Impact function. Counterparts include but are not limited to Government, United Nations Agencies, international nonprofit organizations (INGOs) and Civil Society Organizations (CSOs).

**3. Strategic oversight and policy compliance**

As strategic partner and advisor to regional and country offices:

- Oversees compliance to relevant organizational policies and directives.
- Supports the response of country offices to audits and guides the implementation of audit recommendations.
- Guides and facilitates the implementation of the field IT operating model.
- Contributes to the development of regulatory constructs applicable within the field context.
- Evaluates the region’s digital innovation initiatives and the potential opportunities and risks to improve productivity, efficiency and effectiveness, and shares with the country and regional office leadership.
- Develops guidelines to support country offices to facilitate connecting academia to digital innovation opportunities, i.e., vocational schools, colleges, and universities.

**4. Support for internal process efficiency and operations**
- Engages with programme advisors and country offices to form reference or governance groups to identify, analyze, research, and promote innovative and viable solutions to improve the delivery of results and enhance results-based management and programming.
- Provides oversight and quality assurance to the ICT function in the regional and country offices, including technical direction and guidance within the regional office.
- Oversees ICT emergency preparedness and supports COs to strengthen their preparedness posture.
- Builds capacity in country offices to promote the use of technology for digital im