B2c Agent

The selling status, rates, and benefits of the CoLive program. Know the program and how to code each reservation. Create and maintain reservation records. Maintain CoLive rates based on the location of interest.

Prepares letters of confirmation. Communicates reservation information to the front desk. Processes cancellations and modifications and promptly relays this information to the front desk. Understand CoLive policy on guaranteed reservations no-shows.

Processes advance deposits on bookings. Tracks future room availability on the basis of reservations. Helps develop room revenue and occupancy forecasts. Handles daily correspondence.

Responds to inquiries and makes reservations as needed. Responsible for collecting or charging reservations when it is needed (payment process). Getting information about areas of interest in order to target more clients in particular seasons. Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.

To be aware of all front office procedures.Requirements (language, years of experience, area of experience, specificknowledge)What you need for the role: 2 years of experience in managing roles in hospitality industry Excellent attention to small details Advanced Customer Service experience Excellent communication skills English and Spanish proficiencyImpact and KPIsBusiness Impact: Generate long-stay rate revenue, which will increase local revenue through food & beverage, tours, transportation and coworking spaces. As well increase NPS and Guest ExperienceKPIs Response Times for correspondence Revenue Per Bookings Customer Retention Rate Customer Acquisition Cost Customer Satisfaction and NPS scoresSalaryWhat can you expect: $950 Base + Monthly Variable - Payment once per month