Safety and Incident Response Specialist

SAFETY & INCIDENT RESPONSE SPECIALIST-
- With one shared mission of opening the world through education, EF is a multicultural and multilingual community of team members working across 55 countries all around the world. Bring your talents, your perspective, and your ambition. In return, we offer a vibrant, dynamic working environment, and a fulfilling international career.-
- EF Educational Tours makes it possible for thousands of North American students every year to see the world and discover new cultures through our professionally guided tours.-
- We are seeking an Operational Safety and Incident Response Specialist to our Panama office. You will be part of the Tours Safety and Incident Response Team based in Zurich, Panama, Boston & Tokyo and report to the Operations Support Manager in Panama. This team is responsible for customer risk management, focusing on proactive operational safety measures and the planning and execution of crisis management measures.-
- As an Operational Safety and Incident Response Specialist, you are responsible for the driving and oversight of regional operational safety initiatives and directly responsible for tours incident response.-
- Specific responsibilities may include:
Manage the communications, systems and processes related to our 24/7 incident response setup.Manage on-tour incidents ranging from operational issues (e.g. hotel or bus issues) to medical incidents to acts of terrorHave overall responsibility for Global Incident Response for incidents occurring during your local business hoursDevelop and execute training for relevant parties about their respective safety and emergency response responsibilitiesCollaborate with regional operations teams to implement controls which mitigate risk to operational components (e.g. hotels, activities, Tour Directors, etc.)Oversee the execution of controls in order to ensure compliancePerpetuate a culture of safety throughout the organizationPromote risk management standards, as aligned with the ISO 31000: 2018 Risk Management - Principles and GuidelinesInnovate in partnership with the operations teams, sales and regional offices to drive process and procedural efficienciesComplete fluency in English, confident and clear communication. Additional languages are a plus.Excellent communication and organizational skillsCreative problem solver - ability to look beyond standard resolutions and create creative solutions to challenging and dynamic challengesProcess-driven and enjoys creating structureEngaging trainer and communicatorExcellent command of the English language and, ideally, other languages - Spanish is a plusEnjoy working independentlyUnwavering positive attitude and empathy for othersGood judgement - ability to recognize when an issue should be escalatedThrive on the unknown and enjoy working on emergency situationsA strong willingness and desire to take charge during emergenciesCalm under pressure- To be considered for this role, applicants must have a Panamanian passport or the legal right to live and work in the Panama.ApplicationWHY YOU WILL LOVE WORKING WITH US-
- People at EF make things happen. We encourage you to take full ownership of your work, regardless of your level or experience. EF team members often say we operate like the world’s largest startup because this boundless entrepreneurial spirit is built into our organization’s DNA.
- About EF Education First
- At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.
- When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.