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Senior IT Systems Engineer
hace 3 semanas
The Senior Engineer will be responsible for providing escalated support, proactive system and network maintenance, and project work that includes infrastructure design, cloud architecture and deployment, migrations, and other types of projects. Primary Responsibilities Participate and lead technical projects for customers and internal infrastructure. Troubleshooting problems ranging from server, network, and PC Design and administer customer cloud environments in AWS and Azure Respond to tier 3 customer support requests. Respond to overflow lower tier tickets. Utilize monitoring and cybersecurity systems to triage alerts and alarms. Interact with clients using professionalism and promptness. Solve problems through collaboration with team members. Mentor tier 1 and tier 2 technicians. Collaborate with other technicians on escalated customer support requests. Document resolutions and build knowledge base articles. Take proactive measures on incidents to help prevent further issues. Troubleshoot advanced problems with a high-level overview of client environments. Engage in continued certification training to improve their skillset.
**Requisitos**:
Strong communication and interpersonal skills. Ability to deliver against stringent client deadlines. The ability to set high-performance standards for the delivery of quality services to our clients and to be accountable for operational performance and capacity planning. 5+ years in the IT industry Experience interfacing with customers to build relationships and understand their needs. Experience working for a Managed Service Provider or similar IT services organization. Must have exposure to multiple areas of IT related to infrastructure and operational support. Has demonstrated success in leveraging technology to match business objectives. Collaborate with other leaders within the organization to establish, communicate, and implement strategic capabilities. Experience with ticket & project tracking systems and methodologies Preferred Skills: Microsoft Windows Server 2012/2016/2019 and Active Directory Microsoft Office Suite and Microsoft365 experience Fundamental understanding of DNS, DHCP and TCP/IP Microsoft Exchange and SQL Server VMware vSphere 6.5 and above Knowledge of back up technologies Knowledge of security practices and policies Knowledge of AWS and Azure
Beneficios
Paid Health & Life Insurance Perfect Attendance Bonus (Paid Monthly)
