Agent Success Specialist

hace 2 días

Panamá, Panamá Px A tiempo completo

At PX, our success is built on the strength of our client partnerships.
We're looking for an Agent Success Specialist who will play a key role in growing one of our largest insurance accounts.
In this role, you'll be the go-to partner for their network of agents — ensuring they have the tools, support, and guidance they need to thrive.This is not a call center role.
**It's about impact**: maintaining strong relationships, creating consistency in processes, and driving agent satisfaction that leads to long-term account growth.As an Agent Success, you will be responsible not only for serving as the primary relationship manager for insurance agents, but also for the following Key Responsabilities: Build strong rapport and credibility with agents, ensuring they view PX as an essential partner in their success.Troubleshoot and resolve agent issues via Zendesk, while standardizing solutions into clear processes for future consistency.Proactively identify opportunities to improve the agent experience and share insights with internal teams.
Ensure accuracy and standardization in how requests and changes are handled — reducing errors and creating efficiency.Track agent interactions and outcomes, ensuring transparency and accountability in all processes.Partner with internal teams to deliver a seamless, reliable service experience for agents.Document customer interactions and contribute to our internal knowledge base.Qualifications: Fluent English is a must - You'll be on calls with clients daily.A natural relationship builder — empathetic, credible, and proactive in maintaining trust.Ability to manage multiple tickets and prioritize responses effectively.Comfortable using platforms like Zendesk (experience preferred but not required).
Coachable and open to feedback and continuous improvement.Tech-savvy and adaptable to new systems and workflows.Previous experience in customer support, especially with SaaS or helpdesk software, is a plus—but not required.Why PX?
We take pride in fostering a culture of respect, trust, transparency, and accountability among our colleagues and business partners.
Through our proactive and agile approach, we are constantly working on anticipating potential success blockers and innovating our technology.Location: Casco Viejo, Panama City

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